HR People Coordinator in Edinburgh

Welcome to FCMS!

Pay: £25,808.00 per annum

Hours: 37 hours per week

Reports to: HR People Manager but works with all the People Managers and People Team

Base: Newfield House; Blackpool but will be required to visit and potentially work from any of the sites we support. This is a role that supports all the business units.

CLOSING DATE: 30 SEPTEMBER 2026

*Please note that our roles are not being considered for sponsorship at this time*

The way we treat and support our people is an immense responsibility. We are keen to hear from candidates who can offer a common-sense, approachable and caring attitude, alongside excellent organisational skills and attention to detail. You will enjoy helping others, building positive relationships and ensuring that colleagues receive timely and professional support. You will be someone who takes pride in delivering excellent customer service, thrives in a busy environment and can maintain confidentiality whilst handling sensitive matters. You will be passionate about people, committed to continuous improvement and eager to contribute positively to a team that supports the delivery of exceptional patient care through exceptional colleague experiences.

Main duties of the job:

• The HR People Coordinator will provide professional, responsive and efficient coordination and administrative support across the People & Wellbeing function.
• Working closely with the HR People Managers, the post-holder will act as a first point of contact for many colleague and manager queries, ensuring that people processes are delivered consistently, accurately and in line with organisational policies and employment legislation.
• The role will contribute significantly to the employee lifecycle, support workforce wellbeing initiatives and maintain the HR systems, records and processes that underpin an effective People function.
• The position plays a vital role in ensuring managers and colleagues receive a high-quality service that reflects FCMS values and culture.

About us:

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team!

We offer:

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Job responsibilities:

Day to Day Duties to include, but not exhaustive:

• HR Coordination & Employee Lifecycle
• Coordinate and administer all employment lifecycle activities including contractual changes and offboarding.
• Prepare contracts of employment, offer letters and related employment documentation.
• Maintain accurate employee records, HR systems and personnel files in line with GDPR and data protection requirements.
• Ensure HR documentation is stored, maintained and archived appropriately.
• Monitor probationary review processes and provide reminders to managers where appropriate.

Employee Relations Support:

• Act as a first point of contact for routine HR queries from managers and colleagues.
• Provide guidance on policies, procedures and employment processes, escalating more complex issues to the HR People Manager.
• Support employee relations case management administration including investigations, disciplinary, grievance and absence meetings.
• Prepare letters, meeting documentation and outcome paperwork as required.
• Maintain confidential records relating to employee relations matters.

Workforce Information, Compliance & Systems:

• Maintain HR systems and workforce databases ensuring accuracy and data integrity.
• Produce regular workforce reports and management information relating to absence, turnover, vacancies and other people metrics.
• Support compliance monitoring including Professional Registrations, right-to-work documentation, and other employment requirements.
• Assist with internal audits and assurance activities including CQC, Information Governance and workforce compliance requirements.
• Support the People Manager with data gathering and analysis to inform workforce planning and decision-making.

Wellbeing, Culture & Engagement:

• Support delivery of Wellbeing initiatives.
• Assist with colleague engagement activities, recognition programmes and wellbeing campaigns.
• Promote FCMS values, behaviours and a positive workplace culture across the organisation.
• Assist with colleague surveys and feedback initiatives and support subsequent actions.

Payroll & Benefits Administration:

• Liaise with Payroll to ensure accurate and timely processing of leavers and contractual changes.
• Support administration of annual leave records, sickness recording and workforce-related benefits.
• Resolve routine payroll and employment administration queries promptly and professionally.

Stakeholder Relationships:

• Build positive working relationships with colleagues and managers across all services.
• Provide a welcoming, approachable and professional People Team presence.
• Work collaboratively with internal and external stakeholders to ensure effective communication and coordination of people-related activities.

Continuous Improvement & Development:

• Identify opportunities to improve administrative processes and service delivery.
• Support implementation of new HR processes, systems and projects.
• Actively participate in personal development and learning opportunities.
• Contribute positively to the continued development and growth of the People & Wellbeing Team.

This Job Description will be periodically reviewed in light of developing work requirements. The successful candidate will be part of updating this to keep the role current and relevant.

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability - Being ready to adjust depending on the situation
• Openness - What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit - Everyday should be an opportunity to act with kindness
• Ability to have fun - Taking the role seriously, whilst being yourself

Our Why:

To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:

Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer:

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification:

Experience:

• Essential: Understanding of employment law, Previous HR Experience
• Desirable: Information Governance understanding and awareness, Min 2 Years demonstratable HR experience, Experience of working across multiple services.

Skills, Knowledge & Competencies:

• Essential: Ability to organise own workload, Excellent communication skills (verbal and written), IT skills
• Desirable: Full UK Driver's License, Aptitude for SharePoint & Rotamaster systems

Specific Job Requirements:

• Essential: Ability to deal with fast moving situations, Empathy and Compassion, Calmness under pressure & when supporting sometimes unhappy situations, Resilience, Emotional self-awareness

Qualifications:

• Essential: 5 GCSEs A* - C including English Language or equivalent experience.
• Desirable: Ideally CIPD L3 +

Other:

• Essential: Approachability that presents a fun, lively and warm character, Self-motivation, Desire to succeed, Ambition, Take responsibility and be accountable for the part you play in any situation

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.