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- Tasks: Greet patients, manage records, and support the clinical team in a fast-paced dental environment.
- Company: Join a dedicated team providing essential NHS dental services across Lancashire & South Cumbria.
- Benefits: Enjoy flexible hours, competitive pay, generous leave, and perks like free tea and coffee.
- Why this job: Make a real difference in your community while developing your career in healthcare.
- Qualifications: Customer service experience is essential; multitasking and teamwork skills are a must.
- Other info: This role offers opportunities for personal growth and a fun, supportive work culture.
Post:Dental Receptionist – Bank
Reports to:Senior Dental Nurse
Pay:£12.45 per hour Enhancements for weekends & Bank holidays.
Base:Barbara Castle Way Health Centre, Blackburn.
Hours:Evenings & Weekends – Bank
The Service:We are commissioned by Lancashire and South Cumbria, Integrated Care Board to provide an NHS telephony dental triage & signposting service. The helpline receives around 180k calls per year and we book in and out of hours, urgent and emergency dental patients 365 days a year, at multiple sites across Lancashire & South Cumbria. We believe in making a difference, and pride ourselves on delivering high quality patient care with clinical and non-clinical call handlers.
Overview of the role:
£12.45 per hour with enhancements on weekends & Bank holidays
Part time, evenings & weekends. Looking for a bank shift pattern to be available for at least 2 shifts per week. Option to pick up extra if wishes.
Service operating hours/shift patterns:Monday to Friday 5.30pm-9pm / Saturday, Sundays & BHs 1pm 5pm
Job role:
An exciting and rare opportunity has arisen for a dynamic Individual to develop their career within our Emergency Dental Service.
We are looking for a person who will enjoy working in an urgent care environment, not be phased by the unexpected elements of dentistry but will take satisfaction in providing an essential service to your community.
Main Duties:
- Being the first face, a patient sees in FCMS dental services, greet patients in a friendly, caring and professional manner, checking in and signposting patients.
- Ensure you keep a tidy work area, and keep the reception area is smart and welcoming
- Maintain and update patient records, processing information received accurately and concisely.
- Be very aware of surroundings, our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients/clinical team as required.
- Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential.
- This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patients needs is essential.
- To undertake any clerical work and any other reception/admin duties relevant to the role.
- To liaise with the Lancashire & South Cumbria Dental Helpline.
- To be responsible for cash handling and end of day banking procedures
- To be up to date with all mandatory training.
- Self-awareness Living authentically
- Adaptability- Being ready to adjust depending on the situation
- Openness What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit- Everyday should be an opportunity to act with kindness
- Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Company Benefits:
- Minimum 28 days annual leave entitlement
- Attendance bonuses (Additional annual leave and monetary)
- Company sick pay & maternity pay
- Company events, Internal and external training and development
- Access to offers with our very own VIP suite, including Employee Assistance Programme.
- Life coaching and professional coaching available
- Weekend & Bank holiday pay enhancements.
Come and be a part of our amazing team!
- We offer NHS Pension
- Cycle to Work Scheme
- Career Development Opportunities
- Attendance Bonus
- Staff Benefit Scheme
- Free Tea & Coffee
- Eye Care Contributions
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS – This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
PERSON SPECIFICATION
Qualifications Desirable
Customer Service
Experience Essential
Ability to multitask in a fast-paced environment
Customer service
Desirable
Experience in a healthcare office or administrative role preferably in Dentistry.
Working with Dentally Software
Skills, Knowledge and Competencies Essential
Confidence
Attention to detail
Teamworking and able to work autonomously.
Negotiation and influencing skills.
Act on own initiative
Organisational and communication skills.
Desirable
Banking/Cashing up.
Computer/IT skills
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Dental Receptionist in Blackburn employer: FCMS (NW) LTD
Contact Detail:
FCMS (NW) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist in Blackburn
✨Tip Number 1
Familiarise yourself with the specific duties of a Dental Receptionist, especially in an urgent care environment. Understanding the nuances of patient interaction and the importance of maintaining a calm atmosphere can set you apart during interviews.
✨Tip Number 2
Highlight your customer service experience, particularly in healthcare settings. Be prepared to discuss how you've handled stressful situations or difficult customers in the past, as this role will require a high level of empathy and composure.
✨Tip Number 3
Showcase your adaptability and willingness to learn. The job requires flexibility in working hours and the ability to adjust to unexpected situations, so be ready to provide examples of how you've successfully adapted in previous roles.
✨Tip Number 4
Research the values and culture of the organisation. During your interview, align your responses with their core values such as positivity, humility, and fun. This will demonstrate that you are not only a good fit for the role but also for the team.
We think you need these skills to ace Dental Receptionist in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in healthcare or administrative settings. Emphasise skills like multitasking, attention to detail, and your ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation's values. Mention specific examples of how you embody qualities like adaptability, positivity, and generosity of spirit.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as communication, organisational abilities, and experience with patient confidentiality. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at FCMS (NW) LTD
✨Show Your Customer Service Skills
As a Dental Receptionist, you'll be the first point of contact for patients. Highlight your previous customer service experience and how you handle difficult situations with empathy and professionalism.
✨Demonstrate Adaptability
The role requires you to work in a fast-paced environment where things can change quickly. Be prepared to discuss examples of how you've adapted to unexpected challenges in previous roles.
✨Emphasise Attention to Detail
You'll need to maintain accurate patient records and handle cash transactions. Share specific instances where your attention to detail made a difference in your work, especially in a healthcare setting.
✨Exude Positivity and Kindness
The company values positivity and generosity of spirit. During the interview, convey your enthusiasm for the role and your commitment to providing excellent patient care, even in stressful situations.
