At a Glance
- Tasks: Support patient care through effective administration and telephony services.
- Company: Join FCMS, a passionate social enterprise focused on health and wellbeing.
- Benefits: Earn £13.00 per hour with flexible hours, NHS pension, and career development opportunities.
- Other info: Dynamic team environment with opportunities for personal growth and fun.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience in administration and telephony; compassion and empathy are essential.
The predicted salary is between 13 - 13 £ per hour.
Welcome to FCMS! We are looking for a Care Navigator to join our Care Coordination Team.
Pay: £13.00 per hour weekend and overnight enhancements apply
Hours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.
Accountable to: CATS Operational Manager
Base: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available
Main duties of the job:
- To provide administration support to the Care Co-ordination Service.
- To provide a fast, accurate and effective patient telephony service.
- To provide administrative support to clinical staff.
- Accurate data input of special patient information such as end-of-life care and long-term health conditions.
- To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.
- To undertake all relevant training consistent with the requirements of the post.
- Accessing personal and confidential data while ensuring full patient confidentiality, adhering to Information Governance Policies.
- To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
- To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
About us:
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
We offer NHS Pension, Cycle to Work Scheme, Career Development Opportunities, Attendance Bonus, Staff Benefit Scheme, Free Tea & Coffee, Eye Care Contributions.
Physical Effort: Staff often remain seated, at one desk, for most of the working day.
Mental Effort: Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines.
Emotional Effort: Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers. Managing situations that can often be emotional, given the patients health status.
Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.
Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding: Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.
Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained.
GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply with local Safety Policies and Procedures.
Our key expectations are:
- Self-awareness
- Living authentically
- Adaptability - Being ready to adjust depending on the situation
- Openness
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit - Everyday should be an opportunity to act with kindness
- Ability to have fun
- Taking the role seriously, whilst being yourself
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Disability Confident Employer: As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
DBS: This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator employer: FCMS (NW) LTD
At FCMS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive team environment that prioritises personal development and professional training. Located in Blackpool, our commitment to employee wellbeing is reflected in our flexible working options, NHS pension scheme, and various staff benefits, all while fostering a culture of fun, bravery, and innovation. Join us to make a meaningful impact in health, safety, and sustainability within a dynamic and rewarding workplace.
