Work in Social Care in Blackpool

Welcome to FCMS! We are looking for a Care Navigator to join our Care Coordination Team.

Pay: £13.00 per hour weekend and overnight enhancements apply

Hours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.

Accountable to: CATS Operational Manager

Base: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available.

Main duties of the job:

• To provide administration support to the Care Co-ordination Service.
• To provide a fast, accurate and effective patient telephony service.
• To provide administrative support to clinical staff.
• Accurate data input of special patient information such as end-of-life care and long-term health conditions.
• To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients' needs.
• To undertake all relevant training consistent with the requirements of the post.
• Accessing personal and confidential data, ensuring full patient confidentiality, adhering to Information Governance Policies.
• To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
• To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
• To provide clear and concise information to all patients and external agencies.
• To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team.
• The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.
• To attend any meetings as and when required.
• To assist the management team when required.
• To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.
• To always adhere to FCMS Policies and Procedures.

Physical Effort: Staff often remain seated, at one desk, for most of the working day.

Mental Effort: Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines.

Emotional Effort: Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers. Managing situations that can often be emotional, given the patients' health status. Managing stressful situations i.e., workload and time pressures. Dealing with conflict, over a variety of issues. Ability to remain calm when other people are panicking or distressed.

Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.

Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding: Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training.

GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply with local Safety Policies and Procedures. To observe national and local policies and procedures in respect of: Fire, Data Protection Act, Infection Control.

Our key expectations are:

• Self-awareness
• Adaptability
• Openness
• Positivity
• Generosity of spirit
• Ability to have fun

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity.

Disability Confident Employer: As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS: This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification:

• Experience: Desirable evidence of further study, educated to GCSE/O Level standard including English Language and Mathematics, equivalent training in administration.
• Qualifications: Essential experience of working with IT systems, administrative experience, telephony experience, experience of working in an office environment. Desirable experience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.
• Other: Essential diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy. Mature outlook, positive mental attitude, smart appearance, professional conduct, ability to work within a team and, at times, in isolation. Openness to learn new skills and apply these within the role. Non-judgemental.
• Communication: Essential information governance understanding and awareness, effective communication skills, both verbal and written, sound working knowledge of Microsoft packages including Word, Excel, and email, good literacy and numeracy skills, excellent organisational skills, ability to manage and prioritise own workload, ability to work under pressure and remain calm and focused.