Receptionist in Blackpool

Welcome to FCMS!

Pay: £12.60 per hour. Overnight, weekend and bank holiday enhancements apply.

Hours: Part Time Contract. Shift times are 00:00-06:00. This is a 24/7 service so flexibility will be required to deliver service needs.

Accountable to: BVUTC Operational Manager. Reports to: BVUTC Operational Specialists. Base: Blackpool Victoria Urgent Treatment Centre.

Overview of Role: To provide a high-quality reception service at the Blackpool Victoria Urgent Treatment Centre.

Day to Day Duties include, but are not exhaustive:

• To greet patients and process information received accurately.
• To be able to follow strict procedures and protocols at all times.
• Utilise the appointment diaries via Adastra, Maxims-Pas & One Response Systems.
• Work effectively under pressure in a calm & confident manner.
• Inform clinicians of any deteriorating patients in the waiting room.
• When necessary, to be able to complete stocktakes of medical equipment.
• To complete routine administration checks when working overnight.
• Ensure full patient confidentiality at all times.
• To work individually or as part of a team.
• To undertake all relevant training consistent with the requirements of the post.
• To adhere to FCMS Policies and Procedures at all times.

General:

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery.
• Maintain good relationships with other members of staff and stakeholders across all disciplines.
• To follow safe working practices and to comply with local Health and Safety policies and procedures.
• To recognise the importance of patient experience and patient feedback.

Information Governance:

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding:

• Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support:

• Contribute to own training needs and participate in relevant in-service training.
• Train and support new members of staff.
• Undertake mandatory training and complete in the timescale required.
• To attend staff meetings where required.
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
• The post holder will be expected to attend any necessary courses that provide relevant training.

Other Duties:

• This Job Description will be periodically reviewed in the light of developing work requirements.
• This is an evolving role and, therefore, these duties are not exhaustive.
• The role may change via discussion between the post-holder and line managers.
• The individual in post will be expected to contribute towards that revision.
• The Service Lead may also ask for other duties to be carried out to the benefit of the organisation.

Disability Confident Employer: As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS: This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability - Being ready to adjust depending on the situation
• Openness - What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit - Everyday should be an opportunity to act with kindness
• Ability to have fun - Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity.

Come and be a part of our amazing team!

We offer:

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Person Specification:

Qualifications:

• Desirable: GCSE/O-Level English and Maths

Experience:

• Essential: Experience of dealing with the general public.
• Reception & Admin experience.
• Evidence of good organisation skills.
• Excellent customer service skills.
• Empathetic to staff and patient needs.
• Act with dignity and respect.
• Sound working knowledge of Microsoft packages including Word, Excel and Outlook.
• Ability to manage and prioritise workload whilst working under pressure.
• Excellent interpersonal skills including verbal and written communication.
• Be emotionally intelligent.
• Desirable: Experience within a healthcare environment.
• Experience of working with clinical IT systems.
• Understanding and knowledge of Information Governance.
• Experience of knowledge of safeguarding.

Communication:

• Essential: Excellent oral and written skills.
• Excellent interpersonal skills with the ability to deal with difficult situations.
• Ability to adapt communication style in relation to the circumstance.

Other:

• Essential: Diplomatic/tactful and understands importance of confidentiality.
• Ability to work calmly under pressure.
• Enthusiastic and positive.
• Openness to learn new skills and apply these within the role.
• Professional conduct.
• Able to demonstrate compassion and self-motivation.
• Smart appearance.
• Always aims for the best possible outcome for both staff and patients.
• Flexible.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.