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- Tasks: Provide essential support to patients through effective call handling in emergency situations.
- Company: Join a dedicated team at FCMS, making a difference in healthcare.
- Benefits: Competitive pay, flexible hours, and enhancements for evening and weekend shifts.
- Other info: Full training provided with opportunities for both full-time and part-time roles.
- Why this job: Be part of a vital service that helps people in need while gaining valuable experience.
- Qualifications: Strong communication skills and the ability to stay calm under pressure.
FCMS call‑handling department is recruiting Health Advisors for our 111 Team.
- Contract – Permanent
- Hours – Full Time and Part Time, flexible and fixed hours. We are looking for predominantly evening and weekend staff.
- Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
- Salary – £13.00 per hour while training and £13.13 per hour after shadowing. Shift premiums: 20:00‑24:00 Mon‑Fri 30% and all day on Saturday and Sunday 45%.
Core module One course starts 29th June 2026. You must be available to attend the full training session (no absences permitted).
Responsibilities
Provide fast, accurate, and effective patient telephone call‑taking for 111, identifying the best route of care. Work a highly varied and dynamic environment handling mental‑health calls, providing CPR guidance, and arranging ambulance services. Manage a high call volume, staying calm and professional in challenging situations. Your work will support roughly 27,400 calls per week across the 111 service.
Nationally, the 111 service operates 24/7. FCMS provides 111 coverage from 7am to midnight, 365 days a year. You must be able to work shifts throughout evenings, weekends, and Bank Holidays. Full‑time, part‑time, flexible, and fixed contract shifts are available.
Contact: fcms.111recruitment@nhs.net
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111 Health Advisor – Call Handling | Blackpool employer: FCMS (NW) LTD
Contact Detail:
FCMS (NW) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 111 Health Advisor – Call Handling | Blackpool
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Health Advisor does, especially in call handling. This way, when you get that interview, you can show off your knowledge and passion for helping patients.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you'd handle a challenging call. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Health Advisor, being calm under pressure is key. Share examples from your past experiences where you’ve handled stressful situations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and training dates right there. Let’s get you started on this exciting journey!
We think you need these skills to ace 111 Health Advisor – Call Handling | Blackpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Health Advisor role. We want to see how you can handle those challenging calls and provide top-notch patient care!
Showcase Your Communication Skills: As a Health Advisor, clear communication is key. Use your written application to demonstrate your ability to convey information effectively. We love seeing examples of how you've communicated in high-pressure situations!
Highlight Flexibility: Since we’re looking for staff who can work evenings and weekends, make sure to mention your availability. Let us know how you can fit into our flexible scheduling – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application lands right where it needs to be. Don’t miss out on this opportunity!
How to prepare for a job interview at FCMS (NW) LTD
✨Know the Role Inside Out
Before your interview, make sure you understand what a Health Advisor does, especially in a call-handling environment. Familiarise yourself with the key responsibilities like providing effective patient telephone services and identifying care routes. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Calmness Under Pressure
Given the nature of the job, you'll likely face questions about handling high-pressure situations. Think of examples from your past experiences where you remained calm and professional during challenging calls or busy periods. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Highlight Your Flexibility
Since the role requires working evenings, weekends, and bank holidays, be prepared to discuss your availability. Emphasise your willingness to work flexible hours and how this fits into your lifestyle. This shows that you're committed and ready to meet the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only demonstrates your interest but also gives you valuable insights into the company culture and expectations.