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- Tasks: As a 111 Health Advisor, you'll handle calls and provide essential support to those in need.
- Company: Join a dedicated team focused on delivering top-notch health advice and support.
- Benefits: Enjoy flexible hours, competitive pay, and enhancements for evening and weekend shifts.
- Why this job: Make a real impact in people's lives while working in a supportive and dynamic environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Full-time and part-time contracts available, perfect for students looking for flexible work.
Job Description
ZIPC1_UKTJ
111 Health Advisor (Call Handler) employer: FCMS (NW) LTD
Contact Detail:
FCMS (NW) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 111 Health Advisor (Call Handler)
✨Tip Number 1
Familiarize yourself with the NHS 111 service and its protocols. Understanding how the service operates will help you answer questions confidently during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare roles. This will demonstrate your ability to handle calls effectively and provide support to those in need.
✨Tip Number 3
Be prepared to discuss your availability for evening and weekend shifts. Flexibility is key for this role, so showing that you can accommodate these hours will make you a more attractive candidate.
✨Tip Number 4
Practice active listening skills. As a Health Advisor, you'll need to assess callers' needs quickly, so demonstrating your ability to listen and respond appropriately will set you apart.
We think you need these skills to ace 111 Health Advisor (Call Handler)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 111 Health Advisor. Familiarize yourself with the skills required, such as communication and problem-solving abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in healthcare, customer service, or call handling. Use specific examples to demonstrate how your background makes you a suitable candidate for this role.
Show Flexibility: Since the position requires evening and weekend availability, mention your flexibility in working hours. This will show that you are committed and willing to meet the company's scheduling needs.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and why you want to work as a 111 Health Advisor. Make sure to connect your personal values with the mission of the organization.
How to prepare for a job interview at FCMS (NW) LTD
✨Understand the Role
Make sure you have a clear understanding of what a 111 Health Advisor does. Familiarize yourself with the responsibilities and the skills required, as this will help you answer questions more effectively.
✨Show Your Availability
Since the position requires evening and weekend shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to work during these times to demonstrate that you are a good fit for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Practice responding to hypothetical situations you might encounter as a Health Advisor, focusing on how you would handle them calmly and efficiently.
✨Highlight Relevant Experience
If you have previous experience in healthcare or customer service, make sure to highlight it during the interview. Discuss specific examples that showcase your ability to handle calls, provide support, and work under pressure.
