Welcome to FCMS! Post: 111 Health Advisor Pay: £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45% Hours: Minimum 16 hours per week Hours to be discussed at interview. Part Time contracts available, including flexible and fixed hours Accountable to: 111 Operational Manager Reports to: 111 Operational Support Team Base: Newfield House,Vicarage Lane, Blackpool, Lancashire FY4 4EW CLOSING DATE: 20 th September 2026 Interviews will be held week commencing 28th September 2026 Core module one course start date: 9th - 20th November 2026 Induction Day: You will be required to be available on Monday 23rd November 2026,10:00 16:00 for an induction day. Candidates who have applied for this position within the previous 12 months and were unsuccessful need not reapply unless their skills, qualifications or experience have materially changed. *Please note that our roles are not being considered for sponsorship at this time* Main duties of the job You will be joining a team that is dedicated to supporting our community in some of their worst times. If you like a challenge and thrive working in a fast-paced environment, then 111 is an ideal role. This role is so rewarding. Through callers challenging times, we make a real impact; ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community, and no doubt some of our family and friends. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea
111 Call Handler employer: FCMS (NW) LTD
At FCMS, we pride ourselves on being an exceptional employer that prioritises the growth and development of our people. Located in Blackpool, we offer a vibrant work culture that fosters collaboration and innovation, alongside comprehensive benefits such as an NHS Pension, career development opportunities, and a supportive environment that encourages continuous learning. Join us to make a meaningful impact in healthcare while enjoying a workplace that values fun, humility, and bravery.
