At a Glance
- Tasks: Support patient care through effective communication and administrative tasks.
- Company: Join a passionate social enterprise focused on health and wellbeing.
- Benefits: Competitive pay, NHS pension, career development, and staff perks.
- Other info: Flexible hours with opportunities for remote work and career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 13 - 13 £ per hour.
Welcome to FCMS! Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
We are looking for a Care Navigator to join our Care Coordination Team.
Pay: £13.00 per hour weekend and overnight enhancements apply
Hours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.
Accountable to: CATS Operational Manager
Base: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available
Main duties of the job
- To provide administration support to the Care Co-ordination Service.
- To provide a fast, accurate and effective patient telephony service.
- To provide administrative support to clinical staff.
- Accurate data input of special patient information such as end-of-life care and long-term health conditions.
- To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.
- To undertake all relevant training consistent with the requirements of the post.
- Accessing personal and confidential data always ensuring full patient confidentiality, adhering to Information Governance Policies.
- To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
- To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
About us: The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team!
We offer NHS Pension, Cycle to Work Scheme, Career Development Opportunities, Attendance Bonus, Staff Benefit Scheme, Free Tea.
Care Navigator employer: FCMS LTD
At FCMS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive team environment that prioritises health, safety, and sustainability. Our commitment to employee growth is evident through career development opportunities, flexible working options, and a vibrant workplace culture that encourages fun, innovation, and collaboration. Join us in Blackpool, where you can make a meaningful impact while enjoying benefits like the NHS Pension, Cycle to Work Scheme, and a range of staff perks.
