At a Glance
- Tasks: Engage with GP practices and promote our diagnostic services to build strong relationships.
- Company: Join FCMS, a passionate social enterprise focused on exceptional healthcare delivery.
- Benefits: Enjoy competitive pay, NHS pension, career development, and free tea & coffee.
- Other info: Hybrid role with opportunities for personal growth and a positive team culture.
- Why this job: Make a real impact in healthcare while working in a fun and supportive environment.
- Qualifications: Experience in telemarketing or customer engagement, with excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to FCMS! We are seeking a motivated and professional Referrer Relationship Co-ordinator to join our team. The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services. You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS-related forums, helping to position FCMS as a trusted partner in healthcare delivery.
Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.
Main duties of the job:
- Proactively contact GP practices within designated areas via telephone and email
- Build and maintain strong, professional relationships with practice staff and decision-makers
- Promote and clearly communicate FCMS diagnostic services
- Identify opportunities to attend PCN meetings and other NHS forums
- Arrange appointments, meetings, and presentations with key stakeholders
- Maintain accurate records of communications and outcomes
- Follow up on leads and nurture ongoing relationships
- Work closely with internal teams to align messaging and service offerings
About us:
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
We offer:
- NHS Pension
- Cycle to Work Scheme
- Career Development Opportunities
- Attendance Bonus
- Staff Benefit Scheme
- Free Tea & Coffee
- Eye Care Contributions
Our key expectations are:
- Self-awareness
- Living authentically
- Adaptability
- Openness
- Positivity
- Generosity of spirit
- Ability to have fun
What we are looking for:
- Previous experience in telemarketing, sales, or customer engagement roles
- Excellent communication and interpersonal skills
- Confident speaking with healthcare professionals and stakeholders
- Strong organisational skills and attention to detail
- Ability to build rapport quickly and maintain professional relationships
- Self-motivated with a proactive approach to work
- Hold Full UK car licence and willing to travel across the UK
Personal Attributes:
- Professional and articulate
- Resilient and target-driven
- Positive and enthusiastic approach
- Ability to work independently and as part of a team
Values:
- Fun: People rarely succeed unless they are having fun.
- Awesome: We aren't here to be average, we're here to be awesome!
- Humble: We're here to make a difference to the lives of others.
- Brave: We challenge the norm.
- Oompf: We have natural oompf!
- Go-getting: We respond quickly to changing needs.
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK.
Referrer Relationship Co-ordinator in Blackpool employer: FCMS LTD
At FCMS, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our staff. Located in the vibrant community of Blackpool, we offer a supportive work culture with opportunities for career growth, a comprehensive benefits package including NHS pension and attendance bonuses, and a commitment to fostering a fun and innovative environment. Join us in making a meaningful impact in healthcare while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Referrer Relationship Co-ordinator in Blackpool
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like FCMS LTD.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at FCMS LTD.
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We think you need these skills to ace Referrer Relationship Co-ordinator in Blackpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at FCMS LTD.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at FCMS LTD.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to FCMS LTD. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at FCMS LTD. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at FCMS LTD
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research FCMS LTD’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
