Clerk in Blackpool

Pay: £12.60 per hour

Hours: 6 hours per week (core prescription telephone hours 10:00 - 14:30)

Accountable to: Head of Inclusion Health

Base: Newfield House

Closing Date: 24th February 2026

Overview of Role: Compass Medical Practice is a virtual GP Practice for patients who have been removed from mainstream GP practices as they are deemed difficult to doctor. The practice covers a wide geographical area which incorporates Lancashire, Cumbria and parts of Merseyside. Patient consultations take place by telephone/video link and if a face-to-face consultation is required, the appointment is undertaken within a clinical space within the patient's community or the bespoke Compass Medical Practice clinical van. A risk assessment is undertaken prior to all face-to-face appointments and there is a minimum of one patient liaison officer present for each appointment.

The role of the prescription clerk is to work closely with the clinical and duty team to ensure the safe prescribing of medications. The prescription clerk is the main telephone handler for all medication requests that come via the patient into the practice. The prescription clerk will be dealing with queries and repeat prescription requests, received (via the telephone and electronically) and ensuring that all current medication has relevant and current authorisations.

Day to Day Duties include:

• Be responsible for the effective management of medication requests.
• Ensure effective systems, processes and practices are in place to provide a safe and effective service.
• Participate in the production of activity reports to support management decision making.
• Process repeat prescription requests, from EMIS that are authorised by the GP and NMP.
• Process repeat prescriptions, received on-line, in writing or via phone, on a daily basis, in-line with the prescribing protocol.
• Assist with any prescription queries.
• Deal with any medication changes from all clinical letters and consultations.
• Remove obsolete medications.
• Monitor specific drugs for overuse and report relevant findings to the clinical manager.
• Undertake medication audits including collating the monthly drug recharge data.
• Maintain accurate records.
• Stay up to date with the ICB Formulary.
• Distribute the centralised alerts.
• Support medication reduction regimes.
• Liaise with pharmacies, clinicians, patients and clinical teams to ensure the provision of a safe prescribing service.
• Understand the appointment processes and ensure medication reviews are booked in a timely manner.
• Undertake general clerical duties as required.
• Participate in the Compass Medical Practice internal monthly MDT.
• Participate in team meetings and training as appropriate.
• Collate patient review data in advance of patient review meetings.
• Undertake any other duties, as deemed relevant to the post, under the direction of the practice manager and the clinical manager.
• Support the practice manager / clinical manager in the reviewing and updating of practice policies and procedures.
• Provide cover for members of the reception team during periods of sickness and annual leave.
• Call taking with patients and professionals.
• Complete monthly KPI reports.
• Create letters and templates in EMIS.
• Any other tasks allocated by the management team.

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability
• Openness
• Positivity
• Generosity of spirit
• Ability to have fun

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

Person Specification Qualifications:

• Essential: Good standard of general education, IT qualification e.g. ECDL or equivalent, Knowledge of Microsoft packages.
• Desirable: Medication Administration training, NCQ in Business Admin or equivalent, NVQ or equivalent in Health and Social Care.

Experience:

• Essential: Working in a pharmacy, GP Practice, or similar environment. Passion for working with people with complex needs including people experiencing multiple disadvantage. Experience of using EMIS.

Personal Qualities:

• Essential: Ability to stay calm under pressure, personal insight to manage own wellbeing, ability to work alone and as a team member, enthusiastic and committed to the role.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.