Apprentice Support Technician in Blackpool

We are seeking a dedicated individual to fulfil the role of Apprentice ICT Support Technician for our Business Development Digital Team. The post-holder will work as a valued member of the Business Development Digital Team based at Newfield House, Blackpool. They will work alongside other experienced team members as part of a wider corporate support business unit. Much of your time will be spent on site at Newfield House in Blackpool. However, there is an expectation that you will travel to our various operational sites to engage with and support operational staff delivering services, as required. Those sites are currently spread across Lancashire and South Yorkshire. There is also the ability to work from home when suitable for the organisation. Working hours will largely be typical office hours, however there may be occasions where you would need to work outside of those times to support operational teams or to minimise operational disruption.

Main duties of the job

• Support staff across the organisation with deployment, maintenance and problem solving for new and existing hardware and software.
• Governance of the hardware and software license asset registers.
• Maintain certain stock levels of equipment and close collaboration with key IT partners.
• In-house training is available in addition to attending an IT Solutions Technician apprenticeship course.

Job responsibilities

• Support business units with Information and Communication Technology hardware.
• Understand business needs to design and install hardware configurations for the deployment of new services and the upgrade or replenishment of existing services hardware.
• Problem solving hardware issues to understand the root cause of issues.
• Maintain strong links with business unit leads to support the ongoing use of the organisational wide asset registers for relevant hardware assets and software licenses.
• Track, order and update relevant ICT stock assets to support the swift resolution of hardware issues.
• Communicate about problem equipment with ICT colleagues for replacement of warrantied kit or for recycling of end of life equipment.
• Map new business requirements or hardware and license requirements to support the design and implementation of ICT solutions.
• Speedily and accurately resolve issues which are within scope, or raise, monitor and chase out of scope issues with ICT partners or suppliers.
• Maintain a focus on ICT related Health and Safety and Fire Safety.
• Work on your own initiative to coordinate your diary to support the needs of the business units you service.
• Build a level of operational knowledge across the organisation to support meaningful conversations regarding future digital business decisions.
• Work closely with the Quality & Risk team to ensure compliance with all information governance policies.
• Identify and report ICT related incidents and work with Q & R to escalate matters to risk registers.
• Identify opportunities for improvement.
• Support the sharing of good IT practice across departments and business units.
• Have a willingness to learn and expand knowledge across all aspects of the job role.

You are required to undertake the Digital Applications Technician apprenticeship. You will be expected to complete work towards this apprenticeship standard within your working week, and you will be given time to attend learning sessions as part of your employment.

Our key expectations are:

• Self-awareness
• Adaptability
• Openness
• Positivity
• Generosity of spirit
• Ability to have fun

Values:

• Fun: People rarely succeed unless they are having fun.
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others.
• Brave: We challenge the norm.
• Oompf: We have natural oompf!
• Go-getting: We respond quickly to changing needs.

Person Specification

Experience

• Essential: Experience of working within a busy office environment.
• Desirable: Experience of scoping, configuring and deploying new software solutions.

Personal Qualities

• Good communication skills.
• Ability to work on own initiative and organise own workload.
• Strong work ethic supported by a good sense of humour.

Qualifications

• Essential: Educated to GCSE/O Level standard including English Language and Mathematics or equivalent.
• Desirable: Formal ICT qualification.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.