Welcome to FCMS! We are looking for an Administration Assistant to join our Diagnostics team.
Pay: £13.00 per hour
Hours: Full time 37.5 hours (Monday to Friday)
Accountable to: Head of Diagnostics Reports to: Service coordinators
Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW
CLOSING DATE: 22 November 2026 * Please note that our roles are not being considered for sponsorship at this time* Main duties of the job To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics. This will involve dealing with referrals, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration Systems. To provide additional administrative support within the company as required.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team!
We offer
NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description Day to Day Duties to include, but not exhaustive: Managing patient referrals and diagnostic bookings. Scheduling, amending, and cancelling appointments. Maintaining accurate patient records on clinical systems (e.g. S1, EMIS) Data entry and validation to ensure information is accurate and up to date. Processing correspondence, reports, and clinical documentation.
Filing and maintaining confidential records in line with GDPR and NHS information governance requirements. Answering telephone calls and responding to patient enquiries. Communicating appointment details, preparation instructions, and follow-up information. Providing a professional and empathetic service to patients attending diagnostic services. Liaising with patients regarding appointment changes or service updates. Managing shared inboxes and responding to routine enquiries. Supporting rota coordination and clinic administration.
Assisting with general office administration tasks and document preparation. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification Qualifications Desirable Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Other Essential Being able to work with our corporate values Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues Experience Essential Excellent organisation skills Strong attention to detail Good communication and customer service skills Competent with Microsoft and other IT systems Desirable Experience with S1, EMIS, SESUI, e-RS. Information Governance understanding and awareness.
Experience within a healthcare environment Experience of clinical systems Clinical governance understanding and awareness Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administration Assistant in Blackpool employer: FCMS LTD
At FCMS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Registered Nurses in Wound Care. With a strong focus on employee development, we provide numerous career advancement opportunities, alongside benefits such as an NHS Pension, Cycle to Work Scheme, and a Staff Benefit Scheme. Our culture is built on values of fun, humility, and bravery, ensuring that our team members are not only skilled but also enjoy their work while making a meaningful impact in the community.
