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For Companies At a Glance
- Tasks: Coordinate group travel and events, ensuring exceptional service for diverse clients.
- Company: Join a vibrant team at FCM Meetings & Events, where creativity meets collaboration.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun workplace culture.
- Why this job: Make an impact in a dynamic role while connecting people through unforgettable events.
- Qualifications: Experience in travel coordination and strong customer service skills are essential.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About FCM Meetings & Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it’s about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
About the Role
We’re looking for a passionate and highly organised Group & Event Travel Coordinator to join our M&E Group Travel team on a maternity cover contract. In this role, you’ll deliver exceptional service to a diverse portfolio of multi‑corporate clients, ensuring every interaction reflects FCM’s high operational standards. You’ll work as part of a small, collaborative team, supporting clients with group air travel, venue sourcing, and wider group travel needs. Your ability to multitask, communicate clearly, and build strong relationships with both customers and suppliers will be key to your success.
A typical day could include managing group travel enquiries, sourcing venues, meeting SLAs, resolving service issues with enthusiasm, and ensuring all stakeholders are kept informed with clear, customer‑focused communication. You’ll also follow FCM’s systems and processes, maximise preferred suppliers, and work towards KPIs that support both service excellence and commercial performance. This role is ideal for someone who thrives under pressure, enjoys variety, and takes pride in delivering outstanding customer experiences.
About You
You’re someone who brings energy, professionalism, and a genuine passion for customer service. You understand the value of every client interaction and know how to deliver proactive, high‑quality support.
We’d love to hear from you if you have:
- Experience arranging travel — essential
- GDS experience — essential
- Group travel knowledge — desired
- Venue sourcing experience — desired
- Strong customer service background — essential
You’ll also bring:
- Excellent organisational and time‑management skills
- The ability to multitask and work to deadlines
- Strong communication skills, with a clear and professional style
- Confidence in influencing and persuading customers
- A collaborative, team‑focused mindset
- High attention to detail and the ability to interpret customer needs
- A proactive approach to learning, development, and adapting to change
If you’re target‑driven, eager to grow, and ready to make an impact during this maternity cover period, we’d love to meet you.
What’s in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning + brands in over countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Group and Event Travel Coordinator in London employer: FCM Travel
Contact Detail:
FCM Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Event Travel Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion for customer service and your ability to thrive in a collaborative environment.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key. Remember, strong communication is essential for building relationships with clients and suppliers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at FCM Meetings & Events.
We think you need these skills to ace Group and Event Travel Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love coordinating events and travel, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Group & Event Travel Coordinator role. Highlight your experience with group travel, GDS systems, and customer service. We’re looking for specifics that show you’re the perfect fit for our team!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts well. This will help us see your strong communication skills right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at FCM Travel
✨Know Your Stuff
Before the interview, make sure you brush up on your travel coordination knowledge, especially around group travel and venue sourcing. Familiarise yourself with FCM Meetings & Events' services and values so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
As a Group and Event Travel Coordinator, organisation is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss specific tools or methods you use to stay organised and meet deadlines.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to build relationships with clients and suppliers.
✨Bring Your Energy and Passion
FCM values enthusiasm and a genuine passion for customer service. Let your personality shine through during the interview! Share stories that highlight your commitment to delivering outstanding customer experiences and how you thrive under pressure.
