FCM – Dedicated Corporate Travel Consultant – Remote, Canada in London

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business travelers’ needs.

The schedule for this role will include a 40‑hour work week with five 8‑hour shifts from 11:00 PM to 10:00 AM EST. This position operates on a rotating overnight schedule, any day of the week (Sunday through Saturday), to provide continuous coverage.

Key Responsibilities

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian and US-specific travel requirements.
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
• Comprehend and strictly comply with both Canadian and US corporate travel policies, ensuring adherence to regulations and guidelines specific to each market.
• Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keeping clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds.

Experience & Qualifications

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian and US business travelers.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Extensive experience constructing complex, multi-city international itineraries involving multiple carriers, fare types, and routing options.
• Experience delivering concierge-level service to C-suite executives and high-profile travelers requiring discreet, anticipatory, and highly personalized travel arrangements.
• OPC/TICO Certification or ability to complete within 30 days of employment.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self-motivated with the ability to work independently and manage tasks successfully.

Work Perks! – What’s in it for you

• Generous paid time off policy.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
• Insurance including life, AD&DD, critical illness, long term disability.
• Employee Assistance Program.
• RRSP/RPP with matching.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $64,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill. We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible.