Global CRM & Retention Lead

Global CRM & Retention Lead

Full-Time 60000 - 80000 £ / year (est.) No working from home possible
FCM Travel

At a Glance

  • Tasks: Lead guest retention strategies and create personalised experiences across global brands.
  • Company: Join Scott Dunn, a leader in luxury travel with a focus on guest loyalty.
  • Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
  • Other info: Dynamic role with international exposure and career advancement potential.
  • Why this job: Make a real impact on guest loyalty and enhance the travel experience worldwide.
  • Qualifications: Senior marketing experience with a focus on data-driven strategies and team collaboration.

The predicted salary is between 60000 - 80000 £ per year.

Scott Dunn seeks a senior marketer to own guest retention and repeat booking strategies across its global brands.

You will coordinate with Marketing, Guest Loyalty, Sales and Customer Service to create personalised, on-brand experiences that boost loyalty and lifetime value.

You will lead segmentation, KPI definition and reporting, ensuring a data‑driven approach while coordinating with regional teams in the UK, US and Asia.

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Global CRM & Retention Lead employer: FCM Travel

At Flight Centre Travel Group, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work culture. As a Revenue Management Analyst in the UK, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills in a supportive environment while contributing to innovative travel solutions. Our commitment to employee well-being and a vibrant workplace makes us an attractive choice for those seeking meaningful and rewarding careers in the travel industry.

FCM Travel

Contact Details:

FCM Travel Recruitment Team

We think you need these skills to ace Global CRM & Retention Lead

Guest Retention Strategies
Repeat Booking Strategies
Personalisation
Brand Management
Segmentation
KPI Definition
Data-Driven Approach