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For Companies At a Glance
- Tasks: Coordinate group travel and events, ensuring exceptional service for corporate clients.
- Company: Join a vibrant events agency with a culture of creativity and collaboration.
- Benefits: Enjoy exclusive travel discounts, career development, and a comprehensive health cash plan.
- Why this job: Make an impact by reconnecting the world through exciting events and travel.
- Qualifications: Experience in travel coordination and strong customer service skills are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About FCM Meetings & Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
About The Role
As a Group and Event Travel Coordinator, you will be responsible for delivering exceptional end-to-end service to multi-corporate clients within FCM Meetings & Events. Working as part of a small, specialist team, you will manage group travel and event-related travel requirements, ensuring every client experience is professional, proactive and aligned with FCM operational standards. You will act as a key point of contact for clients and suppliers, coordinating group air travel, venue sourcing support, and complex group requirements. The role requires excellent organisational skills, the ability to manage multiple requests under pressure, and a strong focus on meeting service level agreements, turnaround times, and commercial targets. In addition to customer delivery, you will contribute to business productivity by maximising preferred suppliers, working towards KPIs, and following FCM systems and processes. You will also be encouraged to actively develop your skills, engage with internal communications, and continuously improve your knowledge of FCM products, technology, and meetings & events services.
About You
You are a customer-focused travel professional with experience or strong knowledge of travel coordination, ideally within group or events travel. You take pride in delivering outstanding service and building trusted relationships with clients and suppliers. You are organised, adaptable, and able to thrive in a fast-paced environment where priorities can change. You are confident communicating clearly and professionally, able to listen carefully to client requirements and translate them into effective solutions. You are commercially aware, target driven, and comfortable working towards KPIs while maintaining high service standards. You are proactive in your own development, open to learning new systems and processes, and motivated to continuously improve. You work well as part of a team, demonstrate attention to detail, and are comfortable using travel technology and systems to deliver accurate and efficient outcomes.
Key experience and skills
- Experience or knowledge of arranging travel (essential)
- GDS experience (essential; Amadeus desirable)
- Group travel and/or venue sourcing experience (desirable)
- Strong customer service background
- Excellent time management, communication, and organisational skills
What's In It For You
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Group and Event Travel Coordinator in London employer: Fcm Meetings & Events
Contact Detail:
Fcm Meetings & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Event Travel Coordinator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events and travel industry. Attend networking events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, bring along examples of your work. This could be anything from a portfolio of past events you've coordinated to testimonials from happy clients. Let your experience speak for itself!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, and who knows? They might just create a position for you!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you at StudySmarter. Make sure to check out our careers page regularly and apply directly. It’s the best way to ensure your application gets noticed by the right people!
We think you need these skills to ace Group and Event Travel Coordinator in London
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for events and travel shine through. We want to see how much you love bringing people together and creating memorable experiences!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in group travel and event coordination. We appreciate when candidates take the time to align their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your communication is professional yet friendly, reflecting the collaborative spirit of our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with FCM Meetings & Events.
How to prepare for a job interview at Fcm Meetings & Events
✨Know Your Stuff
Before the interview, make sure you’re well-versed in FCM Meetings & Events and their approach to group travel. Familiarise yourself with their services, values, and recent events they've managed. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Organisational Skills
As a Group and Event Travel Coordinator, organisation is key. Prepare examples of how you've successfully managed multiple requests or projects under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to thrive in fast-paced environments.
✨Demonstrate Customer Focus
Be ready to discuss how you’ve built relationships with clients and suppliers in the past. Share specific instances where you went above and beyond to meet client needs. This will illustrate your commitment to exceptional service, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.
