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For Companies At a Glance
- Tasks: Support and enhance a cutting-edge digital freight platform while solving technical issues.
- Company: Join FCLHUB.COM, a pioneering digital freight platform transforming the UK transport sector.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Other info: Dynamic role with hands-on responsibilities and a supportive work environment.
- Why this job: Be part of an innovative team making a real impact in logistics technology.
- Qualifications: Strong IT background with experience in software support and troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid Working
About FCLHUB.COM
FCLHUB.COM is a new digital freight platform built for the UK container transport sector. The platform connects shippers, freight forwarders and container hauliers through one connected system designed to improve efficiency, visibility and communication across container transport operations.
As the business grows, we are looking for a Technical Support & Infrastructure Administrator to support the ongoing stability, development and customer experience of the FCLHUB.COM platform. This is a hands-on role suited to someone with a strong IT background who enjoys solving problems, working with software systems and supporting customers. The successful candidate will work closely with software developers, third-party providers and internal teams to help ensure the platform operates efficiently, securely and reliably.
The role will involve supporting the infrastructure and architecture of the software, helping manage system performance, assisting with updates and testing, supporting integrations and dealing directly with customer technical queries.
Key Responsibilities
- Support the infrastructure, architecture and performance of the FCLHUB.COM platform
- Provide first and second line technical support to customers and platform users
- Troubleshoot issues relating to accounts, access, functionality and system performance
- Work with software developers and external technology providers to resolve technical issues
- Assist with platform testing, updates and deployment support
- Support integrations, APIs, user permissions and data flows where required
- Monitor support tickets, technical issues and customer feedback
- Maintain accurate records of issues, fixes and system changes
- Help produce user guides, FAQs and internal support documentation
- Support onboarding and training for new customers and members
- Work with commercial and operations teams to improve the customer experience
Skills & Experience
- Strong IT background is essential
- Experience supporting software platforms, cloud-based systems or customer portals
- Good understanding of system architecture, integrations, user access and data flows
- Confident troubleshooting technical issues and explaining solutions clearly
- Strong communication skills and a professional customer-focused approach
- Able to work with developers, suppliers and non-technical users
- Organised, accurate and able to manage multiple priorities
- Experience in logistics, transport, freight forwarding or digital platforms would be useful but is not essential
Personal Attributes
- Proactive and solutions focused
- Curious and keen to learn
- Confident working in a fast-moving business
- Comfortable taking ownership of issues through to resolution
- Practical, hands-on and commercially aware
- Calm under pressure
- Flexible and adaptable
What We Offer
- Hybrid working arrangement
- Opportunity to join a growing technology platform at an early stage
- Varied role with real responsibility
- Supportive and entrepreneurial working environment
- Career development opportunities
- Competitive salary based on experience
Apply
To apply, please send your CV and a short covering email outlining your experience and interest in the role. hruk@fclhub.com
Technical Support & Infrastructure Administrator employer: FCLHUB.COM - The UK's digital freight marketplace for container transport
Contact Detail:
FCLHUB.COM - The UK's digital freight marketplace for container transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Infrastructure Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. This could be anything from a troubleshooting guide to a mini software project. It’s a great way to demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 3
Prepare for the interview by practising common technical questions and scenarios. Think about how you would troubleshoot specific issues or improve system performance. Being ready to discuss real-life examples will show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FCLHUB.COM.
We think you need these skills to ace Technical Support & Infrastructure Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support & Infrastructure Administrator role. Highlight your IT background and any relevant experience with software platforms or cloud-based systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Email: Your cover email is your chance to shine! Keep it short but impactful, outlining your experience and why you're interested in joining us at FCLHUB.COM. Show us your enthusiasm for the role and the company!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting skills and a proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it shows you're keen to join our team!
How to prepare for a job interview at FCLHUB.COM - The UK's digital freight marketplace for container transport
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to software platforms and cloud-based systems. Be ready to discuss your experience with system architecture, integrations, and troubleshooting. This will show that you’re not just familiar with the tech but can also handle the challenges that come with it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific problems you’ve solved, especially those involving customer queries or system performance. This will demonstrate your proactive approach and ability to take ownership of issues.
✨Communicate Clearly and Confidently
Since this role involves working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your communication skills and how you can bridge the gap between developers and customers.
✨Be Ready to Discuss Customer Experience
FCLHUB.COM values a strong customer-focused approach. Think about how you’ve improved customer experiences in previous roles. Be prepared to share ideas on how you would enhance user onboarding and support, as well as how you would handle feedback effectively.