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- Tasks: Support and enhance a cutting-edge digital freight platform while solving technical issues.
- Company: Join FCLHUB.COM, a pioneering digital freight platform in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Other info: Dynamic role with hands-on responsibilities in a supportive environment.
- Why this job: Be part of a growing tech platform and make a real impact on customer experience.
- Qualifications: Strong IT background with experience in software support and troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
About FCLHUB.COM
FCLHUB.COM is a new digital freight platform built for the UK container transport sector. The platform connects shippers, freight forwarders and container hauliers through one connected system designed to improve efficiency, visibility and communication across container transport operations.
As the business grows, we are looking for a Technical Support & Infrastructure Administrator to support the ongoing stability, development and customer experience of the FCLHUB.COM platform. This is a hands-on role suited to someone with a strong IT background who enjoys solving problems, working with software systems and supporting customers. The successful candidate will work closely with software developers, third-party providers and internal teams to help ensure the platform operates efficiently, securely and reliably.
The role will involve supporting the infrastructure and architecture of the software, helping manage system performance, assisting with updates and testing, supporting integrations and dealing directly with customer technical queries.
Key Responsibilities- Support the infrastructure, architecture and performance of the FCLHUB.COM platform
- Provide first and second line technical support to customers and platform users
- Troubleshoot issues relating to accounts, access, functionality and system performance
- Work with software developers and external technology providers to resolve technical issues
- Assist with platform testing, updates and deployment support
- Support integrations, APIs, user permissions and data flows where required
- Monitor support tickets, technical issues and customer feedback
- Maintain accurate records of issues, fixes and system changes
- Help produce user guides, FAQs and internal support documentation
- Support onboarding and training for new customers and members
- Work with commercial and operations teams to improve the customer experience
- Strong IT background is essential
- Experience supporting software platforms, cloud-based systems or customer portals
- Good understanding of system architecture, integrations, user access and data flows
- Confident troubleshooting technical issues and explaining solutions clearly
- Strong communication skills and a professional customer-focused approach
- Able to work with developers, suppliers and non-technical users
- Organised, accurate and able to manage multiple priorities
- Experience in logistics, transport, freight forwarding or digital platforms would be useful but is not essential
- Proactive and solutions focused
- Curious and keen to learn
- Confident working in a fast-moving business
- Comfortable taking ownership of issues through to resolution
- Practical, hands-on and commercially aware
- Calm under pressure
- Flexible and adaptable
- Hybrid working arrangement
- Opportunity to join a growing technology platform at an early stage
- Varied role with real responsibility
- Supportive and entrepreneurial working environment
- Career development opportunities
- Competitive salary based on experience
To apply, please send your CV and a short covering email outlining your experience and interest in the role.
Technical Support & Infrastructure Administrator in Rochester employer: FCLHUB.COM - The UK's digital freight marketplace for container transport
Contact Detail:
FCLHUB.COM - The UK's digital freight marketplace for container transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Infrastructure Administrator in Rochester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub profile showcasing your projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to support roles. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support & Infrastructure Administrator in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT background and any relevant experience with software platforms or cloud systems. We want to see how your skills align with the Technical Support & Infrastructure Administrator role, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Email: Your cover email is your chance to shine! Keep it short and sweet, but make sure to express your enthusiasm for the role and how your experience makes you a great fit. We love seeing genuine interest, so let your personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot technical issues or improved customer experiences. We’re looking for proactive and solutions-focused individuals, so share those stories that demonstrate your capabilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at FCLHUB.COM!
How to prepare for a job interview at FCLHUB.COM - The UK's digital freight marketplace for container transport
✨Know the Platform Inside Out
Before your interview, take some time to explore FCLHUB.COM. Understand its features, how it connects shippers and hauliers, and what makes it unique. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Think about times when you provided support for software platforms or cloud systems. Highlight your problem-solving approach and how you communicated solutions to non-technical users.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise in your responses, demonstrating your strong communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, the team, and the company’s future. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth and improve the customer experience.