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- Tasks: Support onboarding and administration for our growing member network in a dynamic digital platform.
- Company: Join FCLHUB.COM, a pioneering platform in the UK container transport market.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a supportive team and make a real impact in logistics.
- Qualifications: Previous admin or customer service experience with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid Working – Remote
About FCLHUB.COM
FCLHUB.COM is a new digital platform built specifically for the UK container transport market. Our platform connects shippers, freight forwarders and container hauliers through one connected marketplace.
As the business grows, we are looking for a highly organised and professional Membership Administrator to support the onboarding, administration and ongoing support of our growing member network.
The Role
The Membership Administrator will play a key role in supporting both new and existing members of FCLHUB.COM. You will be responsible for ensuring member applications are processed efficiently, records are maintained accurately, and customers receive a high level of service and communication.
Key Responsibilities
- Manage new member enquiries and registrations
- Process onboarding documentation and member applications
- Maintain accurate customer and membership records within company systems
- Support compliance checks and document collection for hauliers and transport providers
- Assist members with platform access, account queries and general support
- Coordinate communication with members via email and telephone
- Work closely with the operations and commercial teams to ensure smooth onboarding processes
- Monitor membership renewals and follow up outstanding information
- Support marketing campaigns and member engagement initiatives
- Produce reports and administrative updates for management
- Ensure all administration is completed accurately and within agreed timescales
Skills & Experience
- Previous administration or customer service experience
- Strong organisational and time management skills
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy
- Good IT skills including Microsoft Office
- Ability to work independently and manage workload effectively
- Professional and confident telephone manner
- Experience within logistics, transport or freight forwarding would be advantageous but not essential
Personal Attributes
- Positive and proactive attitude
- Reliable and self motivated
- Strong customer focus
- Able to work in a fast paced and evolving business environment
- Team player with a flexible approach
What We Offer
- Hybrid working arrangement
- Opportunity to join a growing digital logistics business from the early stages
- Supportive and entrepreneurial working environment
- Career development opportunities
- Competitive salary based on experience
Apply
To apply, please send your CV and a short covering email outlining your experience and interest in the role. hruk@fclhub.com
Locations
Membership Administrator in Kent, Rochester employer: FCLHUB.COM - The UK's digital freight marketplace for container transport
Contact Detail:
FCLHUB.COM - The UK's digital freight marketplace for container transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator in Kent, Rochester
✨Tip Number 1
Get to know the company inside out! Research FCLHUB.COM and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past experiences that showcase your organisational skills and attention to detail – these are key for the Membership Administrator role!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows that you’re proactive and keen on the role!
We think you need these skills to ace Membership Administrator in Kent, Rochester
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills align with the Membership Administrator role, so tailor it to showcase your organisational and communication abilities.
Write a Compelling Covering Email: Your covering email is your chance to shine! Keep it short and sweet, but make sure to express your enthusiasm for the role and mention any relevant experience. We love seeing a positive attitude!
Show Off Your Attention to Detail: As a Membership Administrator, accuracy is key. Double-check your application for any typos or errors before sending it off. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FCLHUB.COM - The UK's digital freight marketplace for container transport
✨Know the Company Inside Out
Before your interview, take some time to research FCLHUB.COM. Understand their mission, values, and how they operate within the UK container transport market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Membership Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your time management skills and how you ensure accuracy in your work.
✨Practice Your Communication Skills
Since the role involves a lot of communication with members, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would handle member enquiries and support.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.