At a Glance
- Tasks: Support customers through phone, email, and live chat while managing daily administrative tasks.
- Company: Join a leading fleet management company with over 35 years of expertise.
- Benefits: Enjoy hybrid working, casual dress, and a generous holiday entitlement.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: IT competency, strong communication skills, and a reliable, organised approach.
The predicted salary is between 22000 - 26000 £ per year.
An insight to our Team
This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Essential & Desirable Skills
- Competent with IT.
- Confident on the phone and with email communication.
- Trustworthy and reliable.
- Organised and methodical.
- Able to use initiative and solve problems.
- Accurate when completing repetitive tasks.
- Happy to ask lots of questions whilst learning.
- Able to multitask and work between multiple systems.
Key Responsibilities
- Email inbox monitoring.
- Dealing with incoming calls from drivers and other service users.
- Website access assistance.
- Daily Report formatting and issuing.
- Monitoring and responding to live chat questions.
- Processing payments and taking payments over the phone.
- Operation of Client software for vehicle management.
- Continuous process review and improvement.
- Provide departmental statistics for use by internal management.
- Ensure all correspondence is responded to in a timely manner.
- General administrative duties relating to specific client requirements.
- Escalating queries when required.
Working Details
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years’ service to a maximum of 29 days) plus bank holidays
Additional Benefits
- Hybrid Working
- Casual dress
- Company events
- Company pension scheme
- Private medical insurance
- Travel Insurance
About FCLG
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is providing exceptional service levels via our UK based, and highly skilled workforce. Our success is founded on sound principles, and a common sense, hands-on approach.
We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
You may have experience in the following: Administrator, Office Administrator, Administrative Assistant, Customer Service Administrator, Customer Support Administrator, Operations Administrator, Fleet Administrator, Service Administrator, Business Support Administrator, Data Entry Administrator, Client Services Administrator, Customer Care Administrator, Accounts Administrator, Logistics Administrator, etc.
Permanent Administrator – Bicester employer: FCLG
At FCLG, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Avonbury Business Park location in Bicester. With a strong emphasis on employee growth, we provide opportunities for continuous learning and development, alongside a generous holiday entitlement and benefits such as hybrid working, private medical insurance, and a supportive team culture that values initiative and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Administrator – Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FCLG and their fleet management services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to administration and customer service, so you can confidently showcase your skills during the real deal.
✨Tip Number 3
Be ready to demonstrate your IT skills! Since the role requires competence with various systems, be prepared to discuss your experience with software and how you've used it to solve problems in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Permanent Administrator – Bicester
Some tips for your application 🫡
Show Off Your IT Skills:Since this role requires you to be competent with IT, make sure to highlight any relevant experience in your application. We want to see how tech-savvy you are, so don’t hold back!
Be Clear and Concise:When you're writing your application, keep it clear and to the point. We appreciate organised and methodical communication, so make sure your email and any attachments are easy to read and understand.
Demonstrate Your Problem-Solving Skills:This role involves a bit of multitasking and problem-solving, so share examples of how you've tackled challenges in the past. We love seeing initiative, so let us know how you’ve used it to improve processes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at FCLG
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential skills required for the Permanent Administrator role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your IT Skills
Since being competent with IT is essential for this role, be prepared to discuss your experience with various software and systems. If you have specific examples of how you've used technology to improve processes or solve problems, share those during the interview.
✨Practice Your Communication Skills
As the role involves dealing with customers via phone, email, and live chat, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions in a professional yet friendly manner.
✨Demonstrate Your Organisational Skills
Being organised and methodical is key in this fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or projects at once. Highlighting your ability to prioritise and stay on top of things will impress the interviewers.
