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- Tasks: Shape the future by gathering and interpreting customer insights to drive strategic decisions.
- Company: Join FCDO Services, a leader in protecting UK interests globally.
- Benefits: Enjoy competitive salary, generous holidays, Civil Service Pension, and on-site amenities.
- Why this job: Make a real impact in government services while developing your career.
- Qualifications: Customer-facing experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diverse and inclusive workplace with excellent training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hanslope, South East England, MK19 7BH
Reference: 437630
Contract: Permanent – Full-time
Overview
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and more. The Commercial team shapes services with expert insights, win work through expert bid management, and help us reach new customers each day. This is your opportunity to join them. We support diversity and inclusiveness. We are a Disability Confident employer and a Carer Confident workplace.
Responsibilities
As an Insights Manager, you’ll play a pivotal role in shaping our future. You’ll be assigned a portfolio, strategic or customer. You’ll gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys. Once you’ve gathered information, you’ll interpret it into usable, clear insights. From there, you’ll determine the most appropriate approach for each insights project. Plus, you’ll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.
Qualifications
- Experience working in a customer-facing role, delivering high levels of service.
- Strong communication skills, verbal and written.
- Highly organized, superb time management, ability to apply project management principles.
- Experience providing administrative support and meeting management; ability to collate, prepare and analyse data for customer, financial and/or commercial reporting.
- Attention to detail and proofreading experience.
- High proficiency with Microsoft Office, PowerPoint and Excel.
Desirable:
- Knowledge of FCDO Services business lifecycle;
- Experience running customer budgets, project financials and/or delivery processes;
- Preparing and delivering presentations to audiences;
- Using CRM, Project Planning or ERP systems.
Benefits
Competitive salary, generous holiday entitlement, Civil Service Pension, training and development opportunities, on‑site gym, nursery, café, restaurant, interest‑free loans on season tickets and bikes.
Closing Date
Apply before 11:55 pm on Sunday 7th December 2025.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management
Industries: Government Administration
Insights Manager in Hanslope employer: FCDO Services
Contact Detail:
FCDO Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Manager in Hanslope
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FCDO Services on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Insights Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the company's projects and recent news. We want to show that we’re not just interested in the role, but also in how we can contribute to FCDO Services' mission and goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. Focus on articulating our insights and experiences clearly, especially around customer-facing roles and data analysis, as these are key for the Insights Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team at FCDO Services.
We think you need these skills to ace Insights Manager in Hanslope
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insights Manager role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this position, don’t shy away from showcasing your verbal and written skills. Use clear, concise language in your application and provide examples of how you've effectively communicated insights in the past.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from typos and errors. Organise your information logically, and if you have experience with project management, be sure to mention it!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at FCDO Services
✨Know Your Insights
As an Insights Manager, you'll need to demonstrate a solid understanding of how to gather and interpret data. Brush up on qualitative and quantitative research methods, and be ready to discuss how you've applied these in previous roles. Show them you can turn raw data into actionable insights!
✨Master the Art of Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated insights to stakeholders in the past, whether through presentations or reports. Remember, it's not just about what you say, but how you say it!
✨Organise Your Thoughts
Being highly organised is crucial for managing multiple projects. Before the interview, create a structured outline of your experiences that relate to the job description. This will help you stay focused and ensure you cover all relevant points during the conversation.
✨Show Your Passion for the Role
Let your enthusiasm for the position shine through! Research FCDO Services and their mission, and be prepared to discuss why you're excited about the opportunity to contribute to their goals. A genuine interest can set you apart from other candidates.
