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- Tasks: Lead multiple waste management sites, ensuring safety, efficiency, and high-quality service delivery.
- Company: Join FCC Environment, a leader in waste and resource management.
- Benefits: Enjoy competitive salary, 25 days leave, pension, and flexible benefits.
- Why this job: Make a real impact on sustainability while developing your leadership skills.
- Qualifications: Experience in waste sector and strong people management skills required.
- Other info: Dynamic role with opportunities for training and career progression.
The predicted salary is between 29500 - 36000 £ per year.
As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You will be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget.
This is a full-time position that includes weekend cover on a rota basis.
Our promise to you:- Competitive salary
- 25 days annual leave (full-time) plus Bank Holidays
- Pension scheme
- Life insurance
- Discretionary bonus scheme
- On the job training and progression
- Recognition scheme & refer a friend
- Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
- Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform
- Lead safety and environmental compliance: Own SHEQ on site(s); complete risk assessments and aspects/impacts analyses; ensure procedures, permits and statutory notices are in place; investigate incidents and drive corrective actions.
- Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues; set targets that drive continuous improvement, especially for recycling and customer satisfaction.
- Raise reuse & recycling performance: Identify new reuse/recycling opportunities; promote facilities; publicise site achievements.
- Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking; contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution.
- Lead people and culture: Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief); ensure competence against FCC H&S requirements; build a strong, customer-focused team.
- Run efficient operations: Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays); operate within the cost budget and seek efficiency savings.
- Engage stakeholders: Build relationships with the client and partners; work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services).
- Industry background: Experience in the waste sector (or similar service delivery environment) and multi-site operations.
- People leadership: Proven management of remote teams; able to recruit, train, motivate and hold people to high standards.
- SHEQ mindset: Strong track record in H&S and environmental compliance; able to complete risk assessments and implement safe systems of work.
- Operational nous: Knowledge of Transfer Station, HWRC/recycling sites and transport operations; comfortable with rota/weekend cover.
- Data confidence: Competent with Microsoft Office (especially Excel and Word); accurate reporting and KPI ownership.
- Qualifications/competence: Completion of relevant competency modules and Certificate of Technical Competence (CMS) (or willingness to achieve); ongoing training per the FCC training matrix.
- Personal attributes: Customer focused, resilient, organised and numerate; a team player who can also work on their own initiative; professional ambassador for FCC and the client.
- Other requirements: Full UK driving licence; flexible to provide weekend cover on a rota basis.
About Us: We are FCC Environment, one of the UK's leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Operating over 200 facilities across the UK, and employing around 4,200 people, we're on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.
FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
How to apply: So, if you want to advance your career as a Service Delivery Manager, please apply via the button shown.
Service Delivery Manager in Maidstone employer: FCC Environment
Contact Detail:
FCC Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector or related fields. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching FCC Environment and understanding their values. Be ready to discuss how your experience aligns with their mission of minimising landfill waste and promoting recycling.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've successfully managed teams and improved service delivery in previous roles. Highlight your ability to motivate and train others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at FCC Environment.
We think you need these skills to ace Service Delivery Manager in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in the waste sector and any relevant leadership roles you've held. We want to see how your background aligns with our mission at FCC Environment!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve improved service delivery or recycling performance in previous roles. This will help us see the impact you can make.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at FCC Environment!
How to prepare for a job interview at FCC Environment
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery in the waste sector. Brush up on your knowledge about Transfer Stations and Household Waste Recycling Centres, as well as health, safety, and environmental compliance. This will show that you're not just interested in the role but are genuinely prepared for it.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams, so be ready to discuss your experience in managing remote teams. Prepare examples of how you've recruited, trained, and motivated staff in the past. Highlight any specific challenges you faced and how you overcame them to maintain high standards.
✨Data is Key
Familiarise yourself with data reporting and KPI tracking, especially using Microsoft Excel. Be prepared to discuss how you've used data to drive improvements in service delivery or recycling performance. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Engage and Connect
Building relationships is crucial in this role. Think about how you've engaged stakeholders in previous positions. Prepare to share examples of how you've collaborated with different teams or clients to achieve common goals. This will show that you can effectively communicate and work with others to enhance service delivery.
