At a Glance
- Tasks: Manage waste and recycling services, leading teams to ensure high-quality delivery.
- Company: Join FCC Environment, a leader in waste and resource management.
- Benefits: Competitive salary, 20 days leave, pension scheme, and flexible benefits.
- Other info: Dynamic role with opportunities for training and progression.
- Why this job: Make a real impact on sustainability while advancing your career.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 42249 - 58093 £ per year.
Are you looking for the right role for you? Then look no further.
Salary: £42,249 - £58,093 per annum (plus benefits)
Hours: 40 hours per week
Location: Havering, RM12 5BF
As a Service Delivery Manager at FCC Environment, you will be responsible for the day-to-day management of waste and recycling collection services, ensuring safe, efficient, and high-quality service delivery in line with contract requirements. You will lead operational teams, manage resources effectively, and ensure all objectives and KPIs are met. This vacancy is for a full-time position, working 5 days per week.
Our promise to you:
- Competitive salary
- 20 days annual leave (full-time working) plus Bank Holidays
- Pension scheme
- On-the-job training and progression
- Recognition scheme
- Refer a friend scheme
- Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable)
- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform
What will you be doing?
- Managing the day-to-day operation of waste and recycling collection services
- Leading and supporting operational teams, ensuring high performance and compliance
- Managing staff, vehicles, and equipment efficiently and in line with legal requirements
- Acting as a key point of contact for the client
- Monitoring performance data and identifying improvements to service delivery
- Supporting the implementation of new processes, initiatives, and service changes
- Ensuring full compliance with health, safety, environmental, and quality standards
- Supporting recruitment, training, and employee welfare activities
- Working closely with senior management to identify risks and improve service delivery
What are we looking for?
- Experience managing operational contracts and leading teams
- Strong understanding of waste, recycling, or environmental services
- Proven ability to meet KPI targets and manage service performance
- IOSH or equivalent health and safety qualification (or willingness to work towards)
- Strong organisational and administrative skills
- Good IT skills, including Microsoft Office
- Experience with operational or fleet management systems is desirable
- Full UK driving licence
- A proactive, motivated approach with strong leadership skills
About Us: We are FCC Environment, one of the UK's leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Operating over 200 facilities across the UK, and employing around 4,200 people, we're on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future. FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
How to apply: So, if you want to advance your career as a Service Delivery Manager, please apply via the button shown.
Service Delivery Manager in London employer: FCC Environment
At FCC Environment, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes 20 days of annual leave plus bank holidays, a pension scheme, and flexible benefits tailored to your lifestyle. Our supportive work culture fosters employee growth through on-the-job training and recognition schemes, while our commitment to sustainability and innovation provides a meaningful opportunity to make a positive impact in the community. Join us in Havering, where you can lead operational teams in delivering high-quality waste and recycling services, all while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching FCC Environment and understanding their values. Tailor your answers to show how your experience aligns with their mission of minimising waste and promoting sustainability.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and operational management experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at FCC Environment.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational contracts and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste and recycling services and how you can contribute to our mission at FCC Environment. Keep it concise but impactful – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and manage service performance. Numbers speak volumes, so if you’ve improved efficiency or reduced costs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at FCC Environment!
How to prepare for a job interview at FCC Environment
✨Know Your Stuff
Make sure you understand the ins and outs of waste and recycling services. Brush up on relevant regulations and best practices, as well as the specific KPIs mentioned in the job description. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed operational contracts. Highlight how you motivated your team to meet targets and improved service delivery. This is your chance to demonstrate your proactive approach and strong leadership skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery challenges. Think about how you would handle issues like resource management or compliance with health and safety standards. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company’s future initiatives in waste management or how they measure success in service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
