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For Companies At a Glance
- Tasks: Provide tech support, resolve issues, and assist with IT equipment installation.
- Company: Join FCC Environment, a leader in waste and resource management.
- Benefits: Competitive salary, 25 days leave, pension scheme, and flexible benefits.
- Why this job: Kickstart your IT career while making a positive impact on sustainability.
- Qualifications: Passion for IT, basic knowledge of systems, and strong communication skills.
- Other info: Gain practical experience and professional qualifications in a supportive environment.
Are you looking for the right role for you? Then look no further….
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
ICT Support Analyst Apprentice
Salary – £15,704 – £25,396
Hours – 37.5 hours per week, Monday to Friday
Location – Doncaster, DN4 5NU
As an ICT Support Analyst Apprentice at FCC Environment, you will be trained to handle a wide range of IT tasks, from hardware fulfilment to user support. Based at our Doncaster office, you will work closely with the IT team to provide high-quality, in-person assistance for walk-in users and scheduled appointments. This role is ideal for someone with a passion for technology who is eager to build a career in IT while gaining practical experience and professional qualifications.
This vacancy is for a full-time position, working 5 days per week.
Our promise to you
– Competitive salary
– 25 days’ annual leave (full-time working) plus Bank Holidays
– Pension scheme
– On-the-job training and clear progression pathways
– Recognition scheme
– Refer a friend scheme
– Flexible benefits including high street savings, cycle-to-work scheme, Gymflex membership, holiday purchase and more (where applicable)
– Access to our Employee Assistance via our Wellbeing Platform
What will you be doing?
– Providing technical support to end-users, resolving hardware, software, and network issues.
– Delivering excellent customer service, including face-to-face support for walk-in queries.
– Managing orders and stockroom requests accurately using OneApp.
– Logging and tracking issues using ServiceNow, ensuring detailed records are kept.
– Assisting with the installation, configuration, and upgrading of IT equipment and software.
– Scheduling and coordinating repairs to minimise downtime for users.
– Supporting digital transformation initiatives, cloud adoption, and cybersecurity improvements.
– Balancing work responsibilities while actively studying towards your apprenticeship qualification.
What we’re looking for
– A genuine interest in IT with a strong desire to learn and develop your skills.
– Knowledge of basic IT systems and applications, particularly Office 365 (Teams, Outlook, etc.).
– Excellent communication skills and the ability to explain technical issues clearly.
– A friendly, approachable, and professional manner with the confidence to help users at all levels.
– Good organisational skills and attention to detail.
– The ability to remain calm under pressure and manage tasks effectively.
About Us
We are FCC Environment, one of the nation’s leading waste and resource management companies.
Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.
We operate over 200 facilities across England, Scotland, and Wales and employ around 4,200 people.
The profile of the UK\’s recycling and waste management industry has never been higher.
We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you.
Together, we will meet the UK’s waste management and energy recovery needs.
FCC Environment is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.
How to apply
So, if you want to kickstart your career as an ICT Support Analyst Apprentice, please apply via the button shown
ICT Support Analyst Apprentice employer: FCC Environment
Contact Detail:
FCC Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Analyst Apprentice
✨Tip Number 1
Get to know the company! Research FCC Environment and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support to users, being able to explain technical issues clearly is key. Try role-playing with a friend or family member to get comfortable with explaining IT concepts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FCC Environment team.
We think you need these skills to ace ICT Support Analyst Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that highlight your interest in IT. This will help us understand why you're the perfect fit for the ICT Support Analyst Apprentice role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills and experiences that align with the responsibilities listed, like customer service and technical support. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at FCC Environment
✨Know Your Tech Basics
Brush up on your knowledge of basic IT systems and applications, especially Office 365. Be ready to discuss how you've used these tools in the past or how you would approach common issues users might face.
✨Show Off Your Customer Service Skills
Since this role involves a lot of face-to-face support, think of examples where you've provided excellent customer service. Prepare to explain how you would handle difficult situations with users, keeping a friendly and professional manner.
✨Demonstrate Your Problem-Solving Ability
Be prepared to talk through how you would troubleshoot common hardware and software issues. You might even be asked to solve a hypothetical problem during the interview, so practice explaining your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team, training opportunities, or the company's approach to digital transformation. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
