At a Glance
- Tasks: Manage waste and recycling services, leading teams to ensure high-quality delivery.
- Company: Join FCC Environment, a leader in waste and resource management.
- Benefits: Competitive salary, 20 days leave, pension, and flexible benefits.
- Other info: Be part of a diverse team committed to tackling climate change.
- Why this job: Make a real impact on sustainability while advancing your career.
- Qualifications: Experience in managing teams and operational contracts is essential.
As a Service Delivery Manager at FCC Environment, you will be responsible for the day-to-day management of waste and recycling collection services, ensuring safe, efficient, and high-quality service delivery in line with contract requirements. You will lead operational teams, manage resources effectively, and ensure all objectives and KPIs are met. This vacancy is for a full-time position, working 5 days per week.
Our promise to you:
- Competitive salary
- 20 days’ annual leave (full-time working) plus Bank Holidays
- Pension scheme
- On-the-job training and progression
- Recognition scheme
- Refer a friend scheme
- Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable)
- Access to an Employee Assistance Programme and the Best Doctors Service via our Wellbeing Platform
What will you be doing?
- Managing the day-to-day operation of waste and recycling collection services
- Leading and supporting operational teams, ensuring high performance and compliance
- Managing staff, vehicles, and equipment efficiently and in line with legal requirements
- Acting as a key point of contact for the client
- Monitoring performance data and identifying improvements to service delivery
- Supporting the implementation of new processes, initiatives, and service changes
- Ensuring full compliance with health, safety, environmental, and quality standards
- Supporting recruitment, training, and employee welfare activities
- Working closely with senior management to identify risks and improve service delivery
What are we looking for?
- Experience managing operational contracts and leading teams
- Strong understanding of waste, recycling, or environmental services
- Proven ability to meet KPI targets and manage service performance
- IOSH or equivalent health and safety qualification (or willingness to work towards)
- Strong organisational and administrative skills
- Good IT skills, including Microsoft Office
- Experience with operational or fleet management systems is desirable
- Full UK driving licence
- A proactive, motivated approach with strong leadership skills
We are FCC Environment, one of the UK’s leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future. FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
So, if you want to advance your career as a Service Delivery Manager, please apply via the button shown.
Service Delivery Manager in Elm Park employer: FCC Environment
At FCC Environment, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes 20 days of annual leave plus Bank Holidays, a pension scheme, and flexible benefits tailored to your lifestyle. Our supportive work culture fosters employee growth through on-the-job training and progression opportunities, while our commitment to sustainability and innovation makes working in Havering not just a job, but a meaningful contribution to tackling climate change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Elm Park
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to waste management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and operational management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining FCC Environment.
We think you need these skills to ace Service Delivery Manager in Elm Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational contracts and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste and recycling services and how you can contribute to our mission at FCC Environment. Keep it concise but impactful – we love a good story!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met KPIs or improved service delivery in previous roles. Numbers speak volumes, so include them if you can!
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at FCC Environment
✨Know Your Stuff
Make sure you understand the ins and outs of waste and recycling services. Brush up on relevant regulations and best practices, as well as FCC Environment's specific operations. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you met KPIs or improved service delivery. Be ready to discuss your management style and how you motivate your team to achieve high performance.
✨Be Data Savvy
Since monitoring performance data is key in this role, be prepared to talk about how you've used data to drive improvements in previous positions. Bring examples of how you've identified issues and implemented changes based on data analysis.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges FCC Environment faces in service delivery or how they measure success. This shows you're engaged and thinking critically about the role.
