At a Glance
- Tasks: Manage waste and recycling services while leading a dynamic team.
- Company: Join FCC Environment, a leader in sustainable services.
- Benefits: Enjoy a competitive salary, flexible benefits, and 20 days' annual leave.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in environmental services and lead impactful initiatives.
- Qualifications: Experience in managing teams and operational contracts is essential.
The predicted salary is between 42249 - 58093 £ per year.
Location: Havering, RM12 5BF
Salary: £42,249 - £58,093 per annum
Hours: 40 hours per week
Responsibilities
- Manage the day-to-day operation of waste and recycling collection services.
- Lead and support operational teams, ensuring high performance and compliance.
- Manage staff, vehicles, and equipment efficiently and in line with legal requirements.
- Act as the key point of contact for the client.
- Monitor performance data and identify improvements to service delivery.
- Support the implementation of new processes, initiatives, and service changes.
- Ensure full compliance with health, safety, environmental, and quality standards.
- Support recruitment, training, and employee welfare activities.
- Work closely with senior management to identify risks and improve service delivery.
Qualifications
- Experience managing operational contracts and leading teams.
- Strong understanding of waste, recycling, or environmental services.
- Proven ability to meet KPI targets and manage service performance.
- IOSH or equivalent health and safety qualification (or willingness to work towards).
- Strong organisational and administrative skills.
- Good IT skills, including Microsoft Office.
- Experience with operational or fleet management systems is desirable.
- Full UK driving licence.
- Proactive, motivated approach with strong leadership skills.
Benefits
- Competitive salary.
- 20 days' annual leave (full-time working) plus Bank Holidays.
- Pension scheme.
- On-the-job training and progression.
- Recognition scheme.
- Refer a friend scheme.
- Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable).
- Employee Assistance Programme and Best Doctors Service via our Wellbeing Platform.
Equal Opportunities Statement: FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Service Delivery Manager employer: FCC Environment Group
FCC Environment is an exceptional employer, offering a competitive salary and a supportive work culture that prioritises employee wellbeing and development. Located in Havering, our team enjoys flexible benefits, on-the-job training, and clear pathways for career progression, all while contributing to meaningful environmental services that make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the waste and recycling sector, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show us you know your stuff about their operations and how you can improve service delivery. Confidence is key!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've led teams or improved processes in past roles. We love hearing about proactive approaches!
✨Tip Number 4
Apply through our website for the best chance! It shows you're serious about joining us and makes it easier for our team to spot your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational contracts and leading teams, as well as any relevant qualifications like IOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste and recycling services and how you can contribute to our team. Be sure to mention specific examples of how you've met KPI targets or improved service delivery in the past.
Show Off Your IT Skills:Since good IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any experience with operational or fleet management systems. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at FCC Environment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of waste and recycling services. Understand the key performance indicators (KPIs) relevant to the role and be ready to discuss how you've met or exceeded them in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing operational contracts. Think about specific challenges you've faced and how you motivated your team to achieve high performance.
✨Be Data-Driven
Since monitoring performance data is crucial, come prepared with insights on how you've used data to identify improvements in service delivery. This will show your analytical skills and proactive approach.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready for them. Inquire about their current initiatives in service delivery or how they measure success in their operations. This shows your genuine interest in the role and the company.
