At a Glance
- Tasks: Lead your own shop, deliver amazing customer service, and develop a fantastic team.
- Company: Join the friendly and supportive Harris + Hoole team across the UK and Ireland.
- Benefits: Enjoy performance bonuses, free drinks, food discounts, and a healthcare scheme.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Grow your career in a fun environment while making customers happy every day.
- Qualifications: Experience in leading teams and providing excellent customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers. We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!
As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.
What you can expect:
- Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
- Brilliant training and development to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful:
Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you're doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us:
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone.
And it doesn't stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it's the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shop Manager employer: FCB Coffee
At Harris + Hoole, we pride ourselves on fostering a warm and supportive work environment where our Shop Managers can thrive. With excellent training and development opportunities, performance-related bonuses, and generous employee benefits including free handmade drinks and food discounts, we ensure that our team members feel valued and motivated. Join us to be part of a caring community that not only prioritises customer satisfaction but also encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Harris + Hoole. Check out their social media and website to understand their vibe. This will help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Be ready to share examples of how you've successfully managed teams or provided excellent customer service in the past.
✨Tip Number 3
Prepare some questions! When you get the chance to ask questions during the interview, make sure they reflect your interest in the role and the company. It shows you're keen and helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only makes it easier for us to track your application but also shows your enthusiasm for joining the Harris + Hoole family.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and positive personality shine through! We want to see the real you, so don’t be afraid to share your passion for coffee and customer service.
Tailor Your Experience:Make sure to highlight your experience in leading and developing teams. We love seeing how you've nurtured talent in busy environments, so give us specific examples that showcase your skills!
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use clear language and structure your application well, making it easy for us to read and understand your journey.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FCB Coffee
✨Show Your Passion for Coffee
Make sure to express your love for coffee and customer service during the interview. Share any personal experiences or stories that highlight your enthusiasm for the industry, as this will resonate with Harris + Hoole's values.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully led and developed a team in previous roles. Discuss specific situations where you nurtured talent or improved team performance, as this is crucial for a Shop Manager position.
✨Know the Brand Inside Out
Research Harris + Hoole thoroughly before your interview. Familiarise yourself with their menu, values, and community involvement. This knowledge will show your genuine interest in the brand and help you stand out.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss your approach to keeping customers happy and ensuring a positive experience, as this is key to the role.
