At a Glance
- Tasks: Lead your own shop, delivering exceptional customer service and top-notch coffee.
- Company: Join the friendly and supportive team at Harris + Hoole.
- Benefits: Earn a performance bonus, enjoy free drinks, and great discounts.
- Other info: Fantastic opportunities for personal development and career growth.
- Why this job: Grow your career in a fun environment while making customers smile.
- Qualifications: Experience in leading teams and providing excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers. We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!
As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.
What you can expect:
- Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
- Brilliant training and development to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful:
Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you're doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us:
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone. And it doesn't stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it's the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shop Manager in City of Westminster employer: FCB Coffee
At Harris + Hoole, we pride ourselves on fostering a warm and supportive work environment where our Shop Managers can thrive. With excellent training and development opportunities, performance-related bonuses, and generous employee benefits including free handmade drinks and food discounts, we ensure that our team members feel valued and motivated. Join us in creating memorable experiences for our customers while enjoying a fun and engaging workplace culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harris + Hoole's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and showcase your warm personality during the interview.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team development opportunities or how they celebrate success. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Harris + Hoole family directly. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Shop Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the warm, positive person you are, so don’t be afraid to inject a bit of your own style into your words.
Highlight Relevant Experience:Make sure to showcase any experience you have in leading and developing teams, especially in customer-facing roles. We love seeing how you've made an impact in previous jobs, so share those stories!
Tailor Your Application:Take a moment to tailor your application specifically for us at Harris + Hoole. Mention why you’re excited about the coffee world and what makes you a great fit for our team. It shows you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re interested in. Plus, it’s super easy!
How to prepare for a job interview at FCB Coffee
✨Know the Brand
Before your interview, take some time to really understand Harris + Hoole's values and what makes them unique. Familiarise yourself with their coffee offerings and customer service philosophy. This will show that you’re genuinely interested in the brand and ready to represent it.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be prepared to discuss your previous experiences in nurturing and developing staff. Think of specific examples where you've successfully managed a team or improved customer service. This will demonstrate your capability to thrive in a busy environment.
✨Emphasise Customer Service
Harris + Hoole prides itself on fantastic customer service, so be ready to share your approach to keeping customers happy. Prepare anecdotes that highlight your ability to handle difficult situations or exceed customer expectations, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
