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For Companies At a Glance
- Tasks: Manage daily operations, inspire staff, and deliver exceptional customer service.
- Company: Join FCB Coffee, the fastest-growing speciality coffee company in the travel sector.
- Benefits: Training, a fun work environment, and opportunities for career growth in the coffee industry.
- Why this job: Lead a passionate team and make a real impact in the world of speciality coffee.
- Qualifications: 2+ years in a fast-paced environment with strong customer service and financial skills.
- Other info: Flexible shifts, including mornings and weekends, with a focus on quality and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Who we are?
FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail.
The shop is open from 6:00 to 20:00 seven days a week. You must be able to get to Denmark Hill station for a 5:30 start and available to work morning and evening shifts, including weekends.
Job Description
We are looking for a passionate and energetic Manager to join our beautiful shop in the South East of London. This is a full time, permanent position. It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business. You need to be able to make an awesome flat white and have exceptional barista skills.
Duties include but are not limited to the following:
- Managing the overall operation of the shop on a daily basis such as: maintenance, staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).
- Working with our management team to ensure that the passion for our brand, the delivery of our services and the quality of our product is passed onto and instilled in all new and existing staff.
- Providing outstanding customer service and maintaining strong brand awareness.
- Maintaining standards in all aspects of our operation such as presentation & cleanliness, health & safety compliance, quality control etc.
- Helping implement new products, menus and pricing policies.
- Dealing with purchase orders, stock deliveries and quality control of all products being sold at the shop.
- Financial reporting to the Head Office.
- Communication with Head Office on a regular basis in regards to takings, days trading, staffing issues etc.
The ideal candidate should have:
- Min of 2 years experience in a fast high volume environment
- People, customer service, communication, and organizational skills.
- Strong financial acumen- the ability to control cost, waste and plan budgets.
- An outgoing personality and positive outlook.
- A hands-on approach.
- A strong desire to succeed.
- A genuine passion to lead and inspire the teams, and achieve excellent results.
- Ability to communicate effectively at all levels.
- Passion to deliver the highest levels of customer service.
- Quality and sales driven approach.
- Good knowledge of the UK coffee industry.
What we can offer:
- Training and education
- A fun and rewarding working environment.
- This role is ideal for someone looking to further their career in coffee and be part of a successful growing business.
Cafe Manager- speciality coffee employer: FCB Coffee
Contact Detail:
FCB Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager- speciality coffee
✨Tip Number 1
Get to know the company! Before your interview, dive into FCB Coffee's values and mission. Show us that you’re not just another candidate but someone who genuinely cares about our passion for speciality coffee.
✨Tip Number 2
Practice your barista skills! We want to see your passion in action, so brush up on making that perfect flat white. Maybe even bring a sample to your interview to impress us!
✨Tip Number 3
Be ready to chat about your experience! We love candidates who can share real-life examples of how they’ve managed teams or improved customer service. Bring those stories to life during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the FCB Coffee family. Let’s brew something great together!
We think you need these skills to ace Cafe Manager- speciality coffee
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share your experiences and what makes you excited about working in the speciality coffee industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering fantastic coffee.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in high-volume environments and any specific skills that match our needs, like barista expertise or customer service excellence. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FCB Coffee!
How to prepare for a job interview at FCB Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different brewing methods, types of beans, and what makes a great flat white. Showing your passion for coffee will impress them!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to inspire and train staff, as well as how you handle challenges in a fast-paced environment.
✨Demonstrate Financial Savvy
Since financial performance is key, be prepared to talk about your experience with budgeting, cost control, and stock management. Bring specific examples of how you've improved profitability in previous roles.
✨Emphasise Customer Service Excellence
Think of instances where you've gone above and beyond for customers. FCB Coffee values outstanding service, so share stories that showcase your commitment to creating a fantastic customer experience.