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For Companies At a Glance
- Tasks: Engage with customers and assess gold items while handling transactions.
- Company: Join Fast Credit, one of the UK's fastest-growing financial services providers.
- Benefits: Full training, clear career development, and a supportive team environment.
- Why this job: Make a difference in people's lives while learning valuable financial skills.
- Qualifications: Experience in customer service or retail; strong numerical skills required.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Join one of the UK's fastest-growing financial services providers! Fast Credit is looking for friendly, reliable, and motivated individuals to join our branch teams as Pawnbroking Specialist. Whether you're experienced or just starting your career, we provide full training and clear career development opportunities.
Key Responsibilities:
- Engage with customers, understand their needs, and recommend the most suitable company services, including pawnbroking loans, gold purchase, gold retail, and FX transactions.
- Assess and value gold items accurately, ensuring fair and market-reflective valuations.
- Accurately handle point-of-sale transactions: pawnbroking loans and redemptions, retail sales, gold purchases, and foreign currency exchanges.
- Clearly and accurately explain different parts of the business to customers (consumer credit, gold retail, FX, etc.), ensuring full understanding.
- Maintain outstanding store condition, including clean, organised displays and strong visual merchandising standards for gold retail items.
- Follow and maintain full command of company clerical procedures and service methodology.
- Keep detailed and compliant records of all transactions, adhering to AML (anti-money laundering) and other regulatory requirements.
- Participate in daily stock checks, stock control, and branch security measures.
- Support new starters in branch processes and customer service standards.
- Proactively contribute to branch sales and service targets.
- Collaborate closely with colleagues and management to ensure smooth daily operations.
Required Skills & Experience:
- Previous experience in cash handling, customer service, retail, or financial services.
- Confidence in dealing with gold items and willingness to learn valuation processes.
- Strong numerical skills and attention to detail, especially when handling cash and FX transactions.
- Clear verbal and written communication skills.
- Honest, reliable, and able to handle customer property and company funds responsibly.
Pawnbroker employer: FC CAPITAL LTD
Contact Detail:
FC CAPITAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pawnbroker
✨Tip Number 1
Get to know the company! Research Fast Credit and understand their services, especially pawnbroking and gold retail. This will help you engage with customers confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable explaining services and handling transactions. The more you practice, the more natural it will feel when you're face-to-face with customers.
✨Tip Number 3
Show off your numerical skills! Brush up on your maths, especially if you're dealing with cash and FX transactions. Being quick and accurate will impress both customers and your future managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pawnbroker
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team.
Tailor Your Application: Make sure to tailor your application to the Pawnbroker role. Highlight any relevant experience in customer service or cash handling, and mention your enthusiasm for learning about gold valuation and financial services.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FC CAPITAL LTD
✨Know Your Stuff
Make sure you understand the basics of pawnbroking and the services offered by the company. Brush up on how to assess and value gold items, as well as the different types of transactions you'll be handling. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Customer Engagement is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your customer service skills during the interview. Prepare examples of how you've successfully engaged with customers in the past, and be ready to discuss how you would approach understanding their needs in a pawnbroking context.
✨Show Off Your Attention to Detail
Given the importance of accuracy in cash handling and valuations, be prepared to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, whether in previous jobs or in relevant experiences.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you.
