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- Tasks: Build strong customer relationships and support their success with our software.
- Company: Join Amsterdam Software, a leader in aviation technology with a global presence.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Be part of an innovative team shaping the future of aviation technology.
- Qualifications: 3+ years in Customer Success, preferably in SaaS or aviation; degree preferred.
- Other info: Opportunities for travel within the UK and internationally.
The predicted salary is between 21600 - 36000 £ per year.
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.
As a Customer Success Manager, you will:
- Develop strong customer relationships and serve as the primary point of contact between clients and our business.
- Provide training and demonstrations to help customers maximize the value of FBO One.
- Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
- Facilitate smooth transitions for new customers from sales to active users.
- Collect and share customer feedback to align with product, sales, and marketing strategies.
- Represent FBO One at industry trade shows and events to enhance brand presence.
Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation. Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges. Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools. Possesses excellent communication skills, both written and verbal, in English. Can build and sustain long-term customer relationships based on trust and collaboration. Holds a degree in business, communications, or a related field (preferred). Is open to occasional travel within the UK and internationally.
A flexible, remote working environment. A supportive, flat team structure valuing innovation and collaboration. Opportunities to grow and develop in the aviation technology sector.
Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment.
Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology.
Contact Detail:
FBO One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Success Executive
✨Tip Number 1
Familiarise yourself with FBO One and its features. Understanding the software inside out will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network within the aviation industry, especially with professionals who have experience in customer success roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your proactive approach and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in SaaS and aviation technology. Showing that you're knowledgeable about industry challenges and innovations will impress the hiring team and demonstrate your commitment to the field.
We think you need these skills to ace Remote Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS or aviation. Emphasise your relationship-building skills and any specific software knowledge that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the aviation industry. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Technical Skills: Since the role requires being tech-savvy, clearly outline your experience with FBO software or similar systems. Include any relevant certifications or training that demonstrate your technical proficiency.
Showcase Communication Skills: In your application, provide examples of your excellent written and verbal communication skills. This could include instances where you effectively trained customers or facilitated smooth transitions for new users.
How to prepare for a job interview at FBO One
✨Showcase Your Relationship-Building Skills
As a Customer Success Executive, your ability to build strong relationships is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your proactive approach and focus on their success.
✨Demonstrate Your Tech Savviness
Familiarise yourself with FBO One and other aviation-related software. Be ready to discuss your experience with similar tools and how you can leverage technology to enhance customer engagement and satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles and how you overcame them, particularly in customer success or SaaS environments.
✨Research the Company and Industry
Understand Amsterdam Software's position in the aviation technology sector and its products. Being knowledgeable about industry trends and challenges will demonstrate your genuine interest and help you connect your experience to their needs.
