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- Tasks: Build strong customer relationships and lead onboarding for new clients in aviation tech.
- Company: Join a dynamic team at CAMP, a leader in aviation technology solutions.
- Benefits: Enjoy flexible remote work, a supportive team, and opportunities for growth.
- Why this job: Make a global impact while thriving in a fast-paced, innovative environment.
- Qualifications: 3+ years in Customer Success, preferably in SaaS or aviation; degree preferred.
- Other info: Open to occasional travel; commitment to diversity and equal opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.
What you will do:
- Develop strong customer relationships and serve as the primary point of contact between clients and our business.
- Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
- Provide training and demonstrations to help customers maximize the value of FBO One.
- Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
- Facilitate smooth transitions for new customers from sales to active users.
- Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
- Address customer concerns, coordinating with internal teams to resolve issues promptly.
- Collect and share customer feedback to align with product, sales, and marketing strategies.
- Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
- Represent FBO One at industry trade shows and events to enhance brand presence.
Who You Are:
- Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
- Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
- Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
- Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
- A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
- Possesses excellent communication skills, both written and verbal, in English.
- Can build and sustain long-term customer relationships based on trust and collaboration.
- Holds a degree in business, communications, or a related field (preferred).
- Is open to occasional travel within the UK and internationally.
What We Offer:
- A flexible, remote working environment.
- A supportive, flat team structure valuing innovation and collaboration.
- Opportunities to grow and develop in the aviation technology sector.
- Engagement in meaningful assignments that make a global impact.
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.
Contact Detail:
FBO One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Aviation Tech)
✨Tip Number 1
Familiarise yourself with FBO One and other aviation tech tools. Understanding the software inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the aviation industry, especially with professionals who have experience in customer success roles. Attend relevant events or webinars to connect with potential colleagues and learn more about the challenges they face.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and how you've turned challenging situations into positive outcomes.
✨Tip Number 4
Showcase your adaptability and willingness to learn. The aviation tech sector is fast-paced, so emphasising your ability to thrive in dynamic environments will make you a standout candidate.
We think you need these skills to ace Customer Success Manager (Aviation Tech)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS or aviation. Use specific examples that demonstrate your ability to build relationships and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the aviation tech industry. Mention how your skills align with the responsibilities of the Customer Success Manager role.
Highlight Technical Skills: Since the role requires being tech-savvy, emphasise any experience you have with FBO software, CRM systems, or other aviation-related tools. This will show that you can hit the ground running.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively managed customer concerns or resolved issues in previous roles. This will demonstrate your capability to handle stressful situations and enhance customer satisfaction.
How to prepare for a job interview at FBO One
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build strong relationships is key. Prepare examples of how you've successfully engaged with clients in the past, highlighting your proactive approach and communication skills.
✨Demonstrate Your Tech Savviness
Familiarise yourself with FBO One and other aviation-related software. Be ready to discuss your experience with similar tools and how you can help customers maximise their use of technology.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've resolved customer issues or improved satisfaction, and be prepared to share these stories.
✨Understand the Aviation Industry
Brush up on your knowledge of FBO operations and the challenges faced in the aviation sector. Showing that you understand the industry will demonstrate your commitment and readiness for the role.
