At a Glance
- Tasks: Support software releases and maintain cloud systems while troubleshooting issues.
- Company: Join a visionary tech leader committed to diversity and collaboration.
- Benefits: Permanent role with opportunities for growth and a positive work culture.
- Other info: Collaborative environment with a focus on process improvement and innovation.
- Why this job: Make an impact in the tech sector while working with innovative solutions.
- Qualifications: Experience in CI/CD, scripting, and familiarity with Windows/Linux environments.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a visionary leader in the technology sector, seeks a Release & Configuration Technician to join their dedicated team.
This permanent position centres on the pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's.
With a strong emphasis on diversity, equity, and inclusion, our client is committed to fostering a positive and collaborative working culture.
Coordinate software release cycles across customer platforms, ensuring accuracy and timely delivery.
Support and maintain CI/CD pipelines and assist in improving automation and deployment workflows.
Troubleshoot installation and configuration issues for internal teams and external clients.
Maintain test environments including integration, performance, and deployment testing setups.
Manage internal development and testing servers including Windows, Linux, and SQL Server environments.
Maintain accurate configuration records including customer details, software versions, and hardware setups.
Maintain technical documentation for release processes, configurations, and environment setups.
Contribute to process improvements by identifying opportunities to streamline deployments and reduce manual effort.
Collaborate with other departments such as Support, Engineering, and Project Management to ensure release readiness and resolve issues.
Perform occasional out-of-hours deployments as required.
Exposure to CI/CD, version control (Git), and basic scripting or programming.
Experience with Windows Client/Server, Linux environments, and SQL Server (desirable).
Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs).
Good understanding of Office 365 and general computer literacy.
Innovation: We tackle challenges with fresh thinking and bold ideas.
Apply now to join our client's team and contribute to the future of market-leading technology in the insurance community.
Senior Technical Support Engineer - Network in Worcester employer: FBI &TMT
FBI & TMT is an exceptional employer that fosters a dynamic and innovative work culture, perfect for professionals seeking to make a significant impact in the tech industry. With opportunities for growth and collaboration on cutting-edge projects, employees benefit from a flexible remote working environment complemented by occasional engagement at our London office. We prioritise employee development and offer competitive compensation, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Network in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FBI &TMT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FBI &TMT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FBI &TMT!
✨Direct Apply to FBI &TMT
Let's not forget to apply directly through the FBI &TMT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Support Engineer - Network in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FBI &TMT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FBI &TMT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FBI &TMT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
