At a Glance
- Tasks: Design and deliver innovative ServiceNow solutions while leading technical governance.
- Company: Join a dynamic team at a leading tech firm focused on ServiceNow.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Engage with diverse teams and enhance your career in a fast-paced setting.
- Why this job: Shape the future of ServiceNow and make a real impact in a collaborative environment.
- Qualifications: Expertise in ServiceNow with strong leadership and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced ServiceNow Solution Architect to join a client delivery team, working closely with stakeholders as part of a ServiceNow programme. This role will play a key part in supporting the rollout of ServiceNow Now Assist, shaping architecture and ensuring high-quality, scalable platform delivery. You will act as a subject matter expert, translating business requirements into robust, deliverable ServiceNow solutions while providing technical leadership across design, delivery, and governance.
Role & Responsibilities
- As a ServiceNow Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements.
- You will work across teams, contribute to key architectural decisions, and provide leadership within the delivery team.
ServiceNow Architecture & Design
- Translate business requirements into high-quality ServiceNow solutions.
- Act as a subject matter expert across the ServiceNow platform.
- Lead design sessions and contribute to sprint and project planning.
- Take ownership of technical requirements and components related to HAM & SAM build and implementation.
- Produce and maintain High-Level Design (HLD) documentation.
Hardware & Software Asset Management (HAM / SAM)
- Act as SME for ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).
- Lead architectural decisions relating to asset lifecycle, compliance, and optimisation.
Technical Governance & Platform Health
- Provide oversight of technical governance across the ServiceNow platform.
- Enforce coding standards and best practices across delivery teams.
- Prove technical solutions and contribute to platform health management, performance, and maintainability.
Delivery Leadership & Issue Management
- Act as an escalation point for technical issues and development blockers.
- Support technical triage of major incidents where required.
- Proactively identify, document, and log improvement opportunities for the business.
Collaboration & Stakeholder Engagement
- Engage with business and technical stakeholders across the organisation.
- Contribute to cross-team and architectural decision-making.
- Support strong alignment between architecture, delivery, and operational teams.
Required Skills & Experience
- Expert proficiency in ServiceNow, with demonstrated Solution Architecture experience.
- Strong hands-on experience with HAM and SAM within ServiceNow.
- Proven ability to translate business requirements into scalable technical solutions.
- Experience defining and enforcing technical governance and standards.
- Strong documentation skills, including high-level design artefacts.
- Proven leadership within agile delivery environments.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Experience supporting or implementing ServiceNow Now Assist.
- Experience working within large, complex enterprise environments.
- Background in multi-team or multi-supplier delivery models.
ServiceNow Solution Architect in West Bromwich employer: FBI &TMT
Join a dynamic and innovative team as a ServiceNow Solution Architect, where your expertise will be valued and your contributions will directly impact the success of our ServiceNow programme. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead architectural decisions and engage with diverse stakeholders. Located in a vibrant area, we provide a supportive environment that champions work-life balance and continuous learning, making us an exceptional employer for those seeking meaningful and rewarding careers.
