At a Glance
- Tasks: Lead the support and operation of ticketing systems and customer-facing devices.
- Company: Join a major public transport programme focused on innovation and service delivery.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a multi-disciplinary team driving operational excellence.
- Why this job: Make a real impact on customer experience in a vital public service role.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 56059 - 68517 £ per year.
We are seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme.
This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery.
You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology.
Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments.
Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience .
Act as the senior escalation point for major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams.
Drive operational excellence across: Incident management Ticket prioritisation and queue management...
Ticketing Systems Lead employer: FBI &TMT
As a Ticketing Systems Lead, you will join a forward-thinking public transport programme that prioritises innovation and customer satisfaction. Our company fosters a collaborative work culture, offering extensive professional development opportunities and a commitment to operational excellence. Located in a vibrant urban area, we provide a dynamic environment where your contributions directly enhance the daily commuting experience for thousands of passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Systems Lead
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FBI &TMT.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FBI &TMT. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Ticketing Systems Lead
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FBI &TMT, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FBI &TMT and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FBI &TMT. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FBI &TMT
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FBI &TMT.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FBI &TMT.
