At a Glance
- Tasks: Provide technical support for advanced medical equipment in hospitals across the UK.
- Company: Join a fast-growing MedTech start-up with a focus on innovation.
- Benefits: Gain exposure to cutting-edge technology and a dynamic work environment.
- Other info: Enjoy a varied role with opportunities for professional growth and travel.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience with electro-mechanical systems and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Whiteley, Fareham (with regular UK travel to customer sites)
Industry: MedTech / Healthcare Technology
Overview
We are supporting a rapidly growing MedTech start-up in the recruitment of a Support Engineer to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK. This position requires a strong blend of mechanical, electrical, and software understanding, combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders.
Key Responsibilities
- Provide on-site and remote technical support for electro-mechanical medical equipment
- Diagnose, troubleshoot, and resolve faults spanning mechanical, electrical, and software systems
- Install, commission, and configure equipment at customer sites
- Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders
- Perform routine servicing, preventative maintenance, and system upgrades
- Analyse system performance and identify root causes of issues
- Escalate complex issues internally and collaborate with engineering and product teams
- Maintain accurate service records, reports, and documentation
- Deliver basic user training and technical guidance to end users
- Ensure all work complies with relevant healthcare regulations and safety standards
Skills & Experience Required
- Proven experience supporting electro-mechanical equipment or systems
- Strong understanding of mechanical systems, electronics, and software-driven devices
- Experience diagnosing faults across integrated hardware/software systems
- Ability to interpret technical drawings, schematics, and system documentation
- Previous experience in a field service or customer-facing engineering role
- Excellent problem-solving and analytical skills
- Strong communication skills, with the ability to engage confidently with senior customers
- Highly organised with strong attention to detail
- Full UK driving licence and willingness to travel extensively
Desirable Skills
- Experience within MedTech, healthcare, or regulated industries
- Familiarity with embedded systems or software diagnostics
- Knowledge of networking or connected devices
- Understanding of relevant compliance standards (e.g., ISO, medical device regulations)
Personal Attributes
- Proactive and self-motivated with the ability to work independently
- Professional and customer-focused approach
- Adaptable and comfortable working in fast-paced start-up environments
- Strong interpersonal skills and team-oriented mindset
What's on Offer
- Opportunity to join a fast-growing, innovative MedTech company
- Exposure to cutting-edge technology in healthcare
- A varied role combining technical challenge with customer interaction
Support Engineer in Southampton employer: FBI &TMT
Join a dynamic and rapidly growing MedTech start-up in Whiteley, Fareham, where you will be at the forefront of healthcare technology. As a Support Engineer, you will benefit from a collaborative work culture that values innovation and employee growth, offering opportunities to engage with cutting-edge technology while providing essential support to healthcare professionals. With a focus on professional development and a commitment to excellence, this role promises a rewarding career path in a sector that makes a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Southampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like FBI &TMT.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at FBI &TMT.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like FBI &TMT, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Support Engineer in Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at FBI &TMT.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at FBI &TMT.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to FBI &TMT. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at FBI &TMT. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at FBI &TMT
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research FBI &TMT’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
