At a Glance
- Tasks: Provide top-notch support to users and manage kiosk operations.
- Company: Dynamic fintech business committed to community well-being and innovation.
- Benefits: Competitive salary, career advancement, and a supportive team environment.
- Other info: Opportunity for growth in a fast-paced, innovative setting.
- Why this job: Join a forward-thinking team and make a real difference in customer experience.
- Qualifications: NVQ Level 3 or higher, CRM experience, and strong communication skills.
The predicted salary is between 28800 - 43200 € per year.
Our client, a fintech business in the banking sector, is currently seeking a Customer Support Specialist to join their dynamic team. The role focuses on providing outstanding support to users while overseeing the daily operations of multiple kiosk locations. This position plays a crucial role in ensuring operational efficiency and upholding high standards for customer experience in line with the business's commitment to community well-being and innovation.
Key Responsibilities:- Serve as the primary contact for customer enquiries by phone, email, chat, or in-person.
- Assist users with onboarding, account setup, and transaction-related questions.
- Troubleshoot basic technical issues and escalate to the appropriate teams for resolution where necessary.
- Accurately log, categorise, and prioritise incidents, service requests, and problem tickets.
- Monitor customer feedback and contribute to service improvement initiatives.
- Prepare and deliver timely reports on a weekly, monthly, and ad-hoc basis.
- Ensure continuous availability and smooth operation of kiosk services through remote monitoring.
- Travel to customer sites as required.
- Work on weekends (minimum one weekend day).
- NVQ Level 3 or higher.
- Experience in using CRM systems, ticketing tools, and social media platforms.
- Strong working knowledge of MS Office and Google Workspace.
- Excellent communication and engagement skills with internal stakeholders and customers.
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Customer-focused, with a strategic and commercial mindset.
- Ability to engage and influence stakeholders at all levels in the company.
- Analytical and systematic approach to problem-solving; able to make decisions under pressure.
- Good time management skills, proficient in planning, organising, and driving solutions to complex issues.
If you are a Customer Support Specialist or a grad looking to advance your career in a forward-thinking environment, we would love to hear from you. Apply now to join our client's dedicated team and contribute to their mission of delivering accessible, community-focused financial solutions.
Customer support specialist in Southampton employer: Fbi &Tmt
Join a forward-thinking fintech business in the banking sector that prioritises community well-being and innovation. As a Customer Support Specialist, you will thrive in a dynamic work culture that values employee growth and offers opportunities for professional development. With a commitment to operational excellence and customer satisfaction, this role provides a unique chance to make a meaningful impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support specialist in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the fintech sector, especially those working in customer support. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with CRM systems and ticketing tools that are commonly used in customer support roles. Being able to talk about your experience with these tools will definitely impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer support, so get your application in today!
We think you need these skills to ace Customer support specialist in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and any relevant skills. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about engaging with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have with CRM systems or ticketing tools.
Highlight Problem-Solving Abilities:We love a good problem-solver! Share examples of how you've tackled challenges in previous roles, especially those that required quick thinking and effective decision-making under pressure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fbi &Tmt
✨Know the Company Inside Out
Before your interview, take some time to research the fintech business and its commitment to community well-being and innovation. Understanding their values and mission will help you align your answers with what they’re looking for in a Customer Support Specialist.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Prepare examples of how you've effectively engaged with customers in the past, whether through phone, email, or chat. Highlight your ability to troubleshoot issues and provide clear solutions.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical approach and decision-making skills under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life customer support scenarios. Think about how you would handle onboarding, account setup, or technical troubleshooting. Practising these scenarios will help you feel more confident and articulate during the interview.
