At a Glance
- Tasks: Oversee IT service performance and drive continuous improvement in a dynamic environment.
- Company: Join a forward-thinking engineering consultancy with a collaborative culture.
- Benefits: Shape IT service delivery, enjoy a mix of office and remote work, and support digital innovation.
- Other info: Opportunity for professional growth and involvement in exciting digital transformation projects.
- Why this job: Make a real impact on IT services while advancing your career in a supportive team.
- Qualifications: Experience in IT Service Delivery and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Our client, an engineering consultancy working across sectors, is currently seeking a proactive and experienced IT Service Delivery Manager to join their team. This permanent role offers a blend of office-based work (three days per week) with occasional travel, focusing on overseeing the performance, governance, and continuous improvement of IT services.
Key Responsibilities:- Service & Supplier Management
- Manage relationships with external MSPs and IT suppliers
- Monitor and drive performance against SLAs and KPIs
- Lead regular service reviews and ensure alignment with business objectives
- Helpdesk & Service Operations
- Oversee IT helpdesk operations, ensuring effective incident resolution
- Track performance, escalations, and root cause analysis
- Identify trends and drive continuous improvement initiatives
- Technical Oversight & Support
- Act as escalation point for complex issues and major incidents
- Provide or coordinate 2nd line support across systems and infrastructure
- Oversee server, infrastructure, and patch management delivered by MSPs
- User & Access Management
- Manage onboarding, offboarding, and role changes
- Ensure secure and compliant access provisioning
- Administer identity and access within Microsoft environments
- Microsoft & Systems Administration
- Oversee Microsoft 365, Azure, Entra ID, and SharePoint environments
- Manage permissions, licensing, and governance controls
- Administer key business systems, including ERP platforms
- Security & Compliance
- Support IT security governance and access controls
- Ensure alignment with Cyber Essentials, ISO 27001, and internal standards
- Work with monitoring and security tools to maintain a secure environment
- Equipment & Infrastructure
- Coordinate hardware provisioning, deployment, and asset tracking
- Support IT setup for new or changing office locations
- Continuous Improvement
- Identify and implement service and process improvements
- Contribute to wider digital and technology initiatives
- Documentation & Governance
- Maintain IT documentation, procedures, and service records
- Ensure effective governance and audit readiness
- Experience
- Proven experience in IT Service Delivery or Service Management roles
- Strong background managing MSPs or third-party suppliers
- Experience in customer-facing environments
- Familiarity with ITIL principles and service management frameworks
- Experience working in regulated or compliance-driven environments
- Technical Knowledge
- Microsoft ecosystem (Microsoft 365, Azure, Entra ID, SharePoint, Teams)
- Infrastructure management (Windows Server, virtualisation, networking)
- IT security concepts and tools
- Identity & access management (IAM, MFA, RBAC)
- Disaster recovery and business continuity planning
- Skills & Behaviours
- Excellent communication and stakeholder management skills
- Strong problem-solving and analytical capability
- Ability to work independently and within a team
- Adaptability and a proactive approach to change
- High level of integrity and attention to confidentiality
- ITIL Foundation (or equivalent experience)
- Microsoft certifications (e.g., MS-900, AZ-900, SC-900)
- Additional service management or security certifications
- Opportunity to shape and improve IT service delivery
- Work in a collaborative and forward-thinking environment
- Support digital transformation and innovation
If you are an experienced IT Service Delivery Manager looking for a new opportunity to advance your career, we would love to hear from you. Apply now to join our client's dynamic team.
IT Service Delivery Manager in London employer: FBI &TMT
Join a forward-thinking engineering consultancy that values innovation and collaboration, offering you the chance to shape IT service delivery while working in a supportive environment. With a strong focus on employee growth, you will have access to continuous improvement initiatives and opportunities to advance your career, all while enjoying a blend of office-based work and occasional travel. This role not only allows you to make a meaningful impact but also ensures you are part of a team that prioritises excellence and integrity in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FBI &TMT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FBI &TMT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FBI &TMT!
✨Direct Apply to FBI &TMT
Let's not forget to apply directly through the FBI &TMT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FBI &TMT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FBI &TMT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FBI &TMT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
