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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage client relationships.
- Company: Join a leading tech company in Fareham with a dynamic team.
- Benefits: Enjoy competitive salary, professional development, and career progression.
- Why this job: Great opportunity to enhance skills while working with diverse clients.
- Qualifications: Experience in IT support and knowledge of Microsoft Office and cloud services required.
- Other info: Full UK driving licence needed for client visits.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading technology company, is currently seeking an experienced IT Support Engineer to join their growing team in Fareham. The role involves supporting multiple companies with their IT requirements and may include regular visits to clients in the local area, including Portsmouth and Southampton.
Key Responsibilities:
- Providing comprehensive IT support to various clients
- Troubleshooting and resolving a wide range of IT-related issues
- Administering and installing Microsoft Windows operating systems
- Supporting desktop and server environments
- Managing and maintaining PC hardware and components
- Utilising knowledge of cloud services, including Office 365, One Drive, and SharePoint Online
- Maintaining strong documentation and communication with clients
- Adhering to SLAs and ensuring timely closure of support tickets
- Building and maintaining excellent customer relationships
Job Requirements:
- Experience in IT Support
- Proficiency in troubleshooting IT issues and using initiative
- Knowledge of Microsoft Office Suites
- Experience with cloud services such as Office 365 and One Drive/SharePoint Online
- Ability to administer and install Microsoft Windows operating systems
- Good understanding of desktop and server support
- Knowledge of PC hardware and components
- Understanding of hosted environments (Web, Virtual Server, Dedicated)
- Strong documentation and communication skills
- Enthusiasm for learning and skill improvement
- Experience in managing customer relationships and delivering excellent customer service
- Knowledge of working with SLAs and using support ticketing systems
- Ability to gain basic level security clearance for working with MOD sites and projects
- Full UK driving licence
Benefits:
- Competitive salary
- Opportunity to work with a variety of clients
- Professional development and training opportunities
- Supportive and collaborative work environment
- Possibility for career progression
- Employee benefits package
If you are an experienced IT Support Engineer looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client\’s dynamic and talented team in Fareham.
IT Support Engineer in Fareham employer: FBI &TMT
Contact Detail:
FBI &TMT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Fareham
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, such as Microsoft Windows operating systems and Office 365. Being able to demonstrate your hands-on experience with these technologies during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company and its clients to understand their IT needs and challenges. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in how you can contribute to their success.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved IT issues or improved customer relationships. Having concrete stories ready will help you illustrate your problem-solving skills and customer service abilities effectively.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in similar roles or companies. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace IT Support Engineer in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows operating systems and cloud services like Office 365. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to manage customer relationships and your experience with SLAs and support ticketing systems. Show how your skills align with the job requirements.
Highlight Relevant Skills: When filling out your application, emphasise your proficiency in desktop and server support, as well as your knowledge of PC hardware. Include any certifications or training that are relevant to the IT support field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at FBI &TMT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting IT issues and administering Microsoft Windows operating systems. Highlight specific examples where you've successfully resolved problems or improved processes.
✨Demonstrate Customer Service Excellence
Since the role involves building strong relationships with clients, share instances where you've gone above and beyond to assist customers. Emphasise your communication skills and ability to manage expectations.
✨Familiarise Yourself with Cloud Services
Make sure you understand cloud services like Office 365, One Drive, and SharePoint Online. Be ready to discuss how you've used these tools in previous roles and how they can benefit clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions that relate to IT support, such as how you would handle a critical support ticket or a difficult client situation.
