At a Glance
- Tasks: Provide top-notch IT support to VIP users and senior leadership, ensuring seamless tech experiences.
- Company: Join a leading technology company focused on excellence and innovation.
- Benefits: Competitive pay, professional development, and opportunities for onsite support across various locations.
- Other info: Dynamic role with opportunities for growth and travel.
- Why this job: Make a real impact by supporting key stakeholders and enhancing their tech experience.
- Qualifications: Experience in IT support, strong communication skills, and a knack for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Our client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience.
Key Responsibilities:
- Provide dedicated, high-touch IT support to senior leadership, VIP users, and key business stakeholders.
- Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations.
- Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications, networking, telephony, and collaboration tools.
- Manage incidents and service requests via the ServiceNow ITSM platform, maintaining accurate records and compliance with processes and SLAs.
- Provide onsite and field-based support across Warrington and other locations, facilitating face-to-face support for VIP users and business-critical activities.
- Support meeting room technologies and unified communications to ensure reliable executive meeting experiences.
- Diagnose and resolve hardware and software issues, including device swaps, configuration, and deployment of devices.
- Collaborate with various teams and stakeholders to maintain service continuity and effective introduction of new services.
Job Requirements:
- Excellent customer service and communication skills with the ability to work confidently and discreetly with senior leaders and VIP users.
- Strong troubleshooting capability across Windows devices, Microsoft 365, standard enterprise applications, and end-user hardware.
- Experience with ITSM platforms such as ServiceNow and good understanding of incident, request, and escalation management.
- Good knowledge of collaboration technologies, including Microsoft Teams Rooms and AV setups.
- Strong problem-solving and analytical skills, with the ability to act decisively under pressure.
- Experience using SharePoint and automation tools like Power Automate, Power Apps, and Power BI.
- Proficiency in creating digital learning content and effective knowledge materials.
- Working knowledge of networking, EUC management platforms such as SCCM, Intune, Active Directory, and cloud technologies including Microsoft Azure.
- Willingness to travel, support onsite activities across multiple locations, and undertake ongoing professional development.
Experience & Education:
- Proven experience in a Service Desk, End User Computing, or VIP support role, covering first-line and second-line support.
- Experience supporting senior stakeholders or VIP users in a business environment.
- Experience providing onsite or field-based IT support across multiple locations is desirable.
- ITIL Foundation certification or equivalent service management experience is desirable.
- Project delivery exposure or a recognised project management qualification such as PRINCE2 is advantageous.
If you are an experienced IT Support Engineer looking for a dynamic role within a leading technology company, we would love to hear from you. Apply now to contribute to our client's mission and support their VIP users with excellence.
IT Support Engineer employer: FBI &TMT
Join a leading technology company as an IT Support Engineer, where you will be part of a dynamic team dedicated to providing exceptional support to senior leadership and VIP users. With a strong emphasis on professional development, our collaborative work culture fosters growth and innovation, ensuring that you have the tools and opportunities to excel in your career. Located in Warrington, you will enjoy the unique advantage of face-to-face interactions with key stakeholders, enhancing your impact and visibility within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and other IT professionals. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your IT projects, troubleshooting successes, and any cool tech solutions you've implemented. This gives you an edge and shows you mean business.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle VIP incidents or tricky tech issues. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with VIP support, troubleshooting skills, and familiarity with tools like ServiceNow. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've provided high-touch support and how you’ve handled pressure situations. Let us know why you’re excited about this opportunity!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your proficiency with Microsoft 365, networking, and any relevant ITSM platforms. We love seeing candidates who can hit the ground running with the technologies we use!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at FBI &TMT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and collaboration tools. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since this role involves high-touch support for VIP users, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've successfully managed difficult situations or provided exceptional support to senior stakeholders.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ServiceNow or similar ITSM platforms. Be prepared to discuss how you've used these tools to manage incidents and service requests, as well as how you ensure compliance with processes and SLAs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of a few challenging situations you've faced in previous roles and how you resolved them, particularly in a VIP support context.
