At a Glance
- Tasks: Deliver premium IT support to VIP users and resolve incidents end-to-end.
- Company: Dynamic company focused on providing top-notch IT experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on service improvement and knowledge sharing.
- Why this job: Join a hands-on role that makes a real difference for senior stakeholders.
- Qualifications: Experience in VIP support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for a highly capable VIP IT Support Analyst to deliver a premium, 'white-glove' IT experience to senior stakeholders and business leaders.
This is a hands-on, highly visible role , combining Service Desk, onsite and field support across Warrington and nearby locations.
What You'll Do Provide high-touch IT support to VIP and executive users Own and resolve incidents end-to-end across L1-L3 support Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms Support business-critical meetings, events and senior stakeholder needs Manage tickets via Service Now, ensuring clear communication and SLA adherence Collaborate with wider IT teams and partners to resolve complex issues Contribute to service improvement, knowledge sharing and user guidance What You'll Bring Proven experience in VIP / End User / Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with Service Now (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune, SCCM, Active Directory, Azure and...
IT Support Analyst employer: FBI &TMT
FBI & TMT is an exceptional employer that fosters a dynamic and innovative work culture, perfect for professionals seeking to make a significant impact in the tech industry. With opportunities for growth and collaboration on cutting-edge projects, employees benefit from a flexible remote working environment complemented by occasional engagement at our London office. We prioritise employee development and offer competitive compensation, making this role not just a job, but a meaningful career path.
