At a Glance
- Tasks: Deliver premium IT support to VIP users and resolve incidents end-to-end.
- Company: Join a dynamic team focused on providing top-notch IT experiences.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Onsite role in Warrington with potential travel to customer sites.
- Why this job: Make a real impact by supporting senior stakeholders in a fast-paced environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a highly capable VIP IT Support Analyst to deliver a premium, 'white-glove' IT experience to senior stakeholders and business leaders. This is a hands-on, highly visible role, combining Service Desk, onsite and field support across Warrington and nearby locations.
What You'll Do
- Provide high-touch IT support to VIP and executive users
- Own and resolve incidents end-to-end across L1-L3 support
- Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms
- Support business-critical meetings, events and senior stakeholder needs
- Manage tickets via ServiceNow, ensuring clear communication and SLA adherence
- Collaborate with wider IT teams and partners to resolve complex issues
- Contribute to service improvement, knowledge sharing and user guidance
What You'll Bring
- Proven experience in VIP / End User / Service Desk support
- Strong troubleshooting across Windows, Microsoft 365 and enterprise tools
- Experience with ServiceNow (or similar ITSM tools) and ITIL practices
- Knowledge of Teams, AV, meeting room and collaboration technologies
- Excellent communication skills and confidence working with senior stakeholders
- Exposure to Intune, SCCM, Active Directory, Azure and networking basics
- A proactive, calm and professional approach in fast-paced environments
Key Details
- Location: Warrington (onsite, 5 days per week)
- Travel: Required to customer sites
- On-call: May be required
- Eligibility: Must hold a British passport (SC clearance eligible)
- Commute: Ideally within 30-45 minutes of Warrington
IT Support Analyst employer: FBI &TMT
Join a dynamic team in Warrington where we prioritise a premium IT support experience for our senior stakeholders. As an IT Support Analyst, you'll benefit from a collaborative work culture that fosters professional growth and offers hands-on training with cutting-edge technologies. Enjoy the unique advantage of working closely with executive users while contributing to service improvements in a fast-paced environment.
