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- Tasks: Provide first-line technical support and assist customers with IT issues.
- Company: Join a global team in a brand-new, state-of-the-art office in Theale.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and a vibrant work environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in customer service.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: Opportunity to grow within a supportive team and learn from experienced professionals.
The predicted salary is between 24000 - 36000 £ per year.
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager
Join our global team at our brand-new, state-of-the-art office in Theale! We are looking for a customer-focused Level 1 IT Support Technician who is passionate about technology and providing top-notch service.
What You'll Do:
- Provide first-line technical support.
Contact Detail:
FBI &TMT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-focused, demonstrating your ability to communicate effectively and handle difficult situations with patience will be crucial.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will help you align your answers with what we’re looking for in a candidate, making you stand out.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples from your past experiences where you successfully resolved technical issues or provided excellent customer service, as these will likely come up during the interview.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Level 1 IT Service Desk Technician position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at StudySmarter.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT support role.
How to prepare for a job interview at FBI &TMT
✨Show Your Customer Service Skills
As a Level 1 IT Service Desk Technician, you'll be the first point of contact for users. Make sure to highlight your experience in customer service and how you handle difficult situations with patience and professionalism.
✨Demonstrate Technical Knowledge
Brush up on common IT issues and solutions relevant to the role. Be prepared to discuss troubleshooting steps for typical problems, as this will showcase your technical competence and readiness for the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure and support processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills, which are crucial for a support role.
