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- Tasks: Provide first-line technical support and assist customers with IT issues.
- Company: Join a global team in a cutting-edge office environment in Theale.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and potential for growth.
- Why this job: Be part of a tech-savvy culture that values customer service and innovation.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: Work in a modern office with a supportive team and opportunities for learning.
The predicted salary is between 24000 - 36000 £ per year.
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager
Join our global team at our brand-new, state-of-the-art office in Theale! We are looking for a customer-focused Level 1 IT Support Technician who is passionate about technology and providing top-notch service.
What You'll Do:
- Provide first-line technical support.
IT Service Desk Support employer: FBI &TMT
Contact Detail:
FBI &TMT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-focused, practice how to handle difficult situations and communicate effectively with users who may not be tech-savvy.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will help you align your answers with what we’re looking for in a candidate, making you stand out.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples from your past experiences where you successfully resolved technical issues or provided excellent customer service, as these will likely come up in the interview.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Level 1 IT Service Desk Technician position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at StudySmarter.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT support role.
How to prepare for a job interview at FBI &TMT
✨Show Your Customer Service Skills
As a Level 1 IT Service Desk Technician, your ability to communicate effectively with customers is crucial. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your patience and problem-solving skills.
✨Familiarise Yourself with Common IT Issues
Brush up on common technical problems that users face, such as password resets, software installations, and network connectivity issues. Being able to discuss these topics confidently will show your technical knowledge and readiness for the role.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge in the interview. Look into their mission statement and any recent news about the company to tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or the tools they use. This not only shows your interest but also helps you determine if the company is the right fit for you.
