At a Glance
- Tasks: Oversee IT service performance and drive continuous improvement in a dynamic environment.
- Company: Join a forward-thinking engineering consultancy with a collaborative culture.
- Benefits: Shape IT service delivery while enjoying a blend of office and remote work.
- Other info: Opportunity for career advancement and involvement in exciting technology initiatives.
- Why this job: Make a real impact on digital transformation and innovation in IT services.
- Qualifications: Proven experience in IT Service Delivery and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
Our client, an engineering consultancy working across sectors, is currently seeking a proactive and experienced IT Service Delivery Manager to join their team. This permanent role offers a blend of office-based work (three days per week) with occasional travel, focusing on overseeing the performance, governance, and continuous improvement of IT services.
Key Responsibilities:
- Service & Supplier Management
- Manage relationships with external MSPs and IT suppliers
- Monitor and drive performance against SLAs and KPIs
- Lead regular service reviews and ensure alignment with business objectives
- Helpdesk & Service Operations
- Oversee IT helpdesk operations, ensuring effective incident resolution
- Track performance, escalations, and root cause analysis
- Identify trends and drive continuous improvement initiatives
- Technical Oversight & Support
- Act as escalation point for complex issues and major incidents
- Provide or coordinate 2nd line support across systems and infrastructure
- Oversee server, infrastructure, and patch management delivered by MSPs
- User & Access Management
- Manage onboarding, offboarding, and role changes
- Ensure secure and compliant access provisioning
- Administer identity and access within Microsoft environments
- Microsoft & Systems Administration
- Oversee Microsoft 365, Azure, Entra ID, and SharePoint environments
- Manage permissions, licensing, and governance controls
- Administer key business systems, including ERP platforms
- Security & Compliance
- Support IT security governance and access controls
- Ensure alignment with Cyber Essentials, ISO 27001, and internal standards
- Work with monitoring and security tools to maintain a secure environment
- Equipment & Infrastructure
- Coordinate hardware provisioning, deployment, and asset tracking
- Support IT setup for new or changing office locations
- Continuous Improvement
- Identify and implement service and process improvements
- Contribute to wider digital and technology initiatives
- Documentation & Governance
- Maintain IT documentation, procedures, and service records
- Ensure effective governance and audit readiness
Job Requirements:
- Experience
- Proven experience in IT Service Delivery or Service Management roles
- Strong background managing MSPs or third-party suppliers
- Experience in customer-facing environments
- Familiarity with ITIL principles and service management frameworks
- Experience working in regulated or compliance-driven environments
- Technical Knowledge
- Microsoft ecosystem (Microsoft 365, Azure, Entra ID, SharePoint, Teams)
- Infrastructure management (Windows Server, virtualisation, networking)
- IT security concepts and tools
- Identity & access management (IAM, MFA, RBAC)
- Disaster recovery and business continuity planning
- Skills & Behaviours
- Excellent communication and stakeholder management skills
- Strong problem-solving and analytical capability
- Ability to work independently and within a team
- Adaptability and a proactive approach to change
- High level of integrity and attention to confidentiality
- Desirable Certifications:
- ITIL Foundation (or equivalent experience)
- Microsoft certifications (e.g., MS-900, AZ-900, SC-900)
- Additional service management or security certifications
Benefits:
- Opportunity to shape and improve IT service delivery
- Work in a collaborative and forward-thinking environment
- Support digital transformation and innovation
If you are an experienced IT Service Delivery Manager looking for a new opportunity to advance your career, we would love to hear from you. Apply now to join our client's dynamic team.
IT Service Delivery Manager employer: FBI &TMT
Join a forward-thinking engineering consultancy that values innovation and collaboration, offering you the chance to shape IT service delivery while working in a supportive environment. With a blend of office-based work and occasional travel, you'll benefit from opportunities for professional growth and development, all while contributing to meaningful digital transformation initiatives. This role not only allows you to enhance your skills but also to make a significant impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an IT Service Delivery Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of ITIL principles and the Microsoft ecosystem. Be ready to discuss how you've managed relationships with MSPs and driven performance against SLAs. Show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! When discussing past experiences, highlight specific challenges you faced in service delivery and how you overcame them. This will demonstrate your analytical capability and proactive approach.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that IT Service Delivery Manager role!
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Delivery Manager role. Highlight your experience with MSPs, service management frameworks, and any relevant technical knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've improved IT services or managed supplier relationships in the past.
Showcase Your Communication Skills:As an IT Service Delivery Manager, strong communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively, especially when discussing stakeholder management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at FBI &TMT
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery and management frameworks like ITIL. Be ready to discuss your experience with managing MSPs and how you've driven performance against SLAs and KPIs in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved, especially those involving major incidents. Highlight your analytical capabilities and how you've identified trends to drive continuous improvement initiatives.
✨Communicate Effectively
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Think about how you can convey technical information to non-technical stakeholders and demonstrate your excellent communication skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery and compliance. Prepare to discuss how you'd handle onboarding, offboarding, and access management while ensuring security and compliance with standards like Cyber Essentials and ISO 27001.
