At a Glance
- Tasks: Support IT tools adoption and deliver training to enhance user experience.
- Company: Join a dynamic team focused on improving digital workplace solutions.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and user engagement.
- Why this job: Make a real difference by helping colleagues use tech effectively every day.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The IT Enablement & Digital Workplace Specialist supports the IT Manager in improving how IT tools, services and platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support, helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between IT and end users, helping to translate technology into simple, actionable guidance and supporting initiatives that improve productivity, user experience and ways of working.
Key Responsibilities
- Adoption & Enablement Support
- Support the delivery of IT adoption and enablement initiatives aligned with IT priorities
- Assist in identifying gaps in tool usage, user experience and adoption
- Work with stakeholders and the IT Manager to understand user needs and common challenges
- Help encourage effective use of IT tools through practical guidance and support
- Training & Capability Development
- Support the design and delivery of IT training programmes for:
- End users
- Service Desk analysts (L1/L2)
- Deliver training through a mix of:
- Workshops and drop-in sessions
- Short-form learning materials
- Guided support sessions
- Create and maintain training materials including guides, videos and quick-reference content
- Assist with structured training plans for the Service Desk
- Automation & Productivity Support
- Support adoption of automation initiatives within the Service Desk and wider IT teams
- Help identify simple opportunities to:
- Reduce manual effort
- Improve efficiency
- Streamline common tasks
- Assist with the rollout of automation solutions by:
- Supporting communications and awareness
- Delivering training sessions
- Gathering feedback from users
- Promote practical productivity tips and improved ways of working
- IT Hub, Knowledge & Communications
- Support the maintenance and improvement of the IT SharePoint / IT Hub as a central resource
- Create and update:
- Knowledge articles
- How-to guides
- User-friendly learning content
- Assist in producing IT communications such as:
- Updates
- Newsletters
- Adoption campaigns
- Ensure content is clear, concise and user-focused
- Stakeholder & User Engagement
- Build relationships with users and teams across the organisation
- Gather feedback on IT tools, services and user experience
- Support engagement activities such as:
- Drop-in sessions
- Champion networks
- Informal feedback channels
- Act as a supportive point of contact for enablement-related queries
- Performance & Continuous Improvement
- Support the tracking of key metrics such as:
- Training participation
- User feedback
- Adoption trends
- Provide insights to help improve:
- Training content
- User experience
- Enablement activities
- Continuously improve materials and approaches based on feedback
Skills & Experience - Essential
- Experience working in IT, digital workplace, service delivery or a similar environment
- Good working knowledge of Microsoft 365 (e.g. Teams, SharePoint, Outlook, Copilot)
- Experience supporting or delivering IT training or user guidance
- Ability to communicate technical concepts in a simple, user-friendly way
- Strong organisational and coordination skills
- Confident engaging with both technical teams and business users
Skills & Experience - Desirable
- Awareness of IT service management (ITIL) concepts
- Experience with Power Platform tools (Power Automate, Power Apps, Power BI)
- Experience creating digital learning content (videos, guides, knowledge articles)
- Familiarity with tools such as ServiceNow
- Understanding of digital adoption or change approaches
Behaviour Characteristics
- User-focused and helpful mindset
- Proactive and willing to learn
- Collaborative and supportive team player
- Practical and solutions-oriented
- Comfortable working in a fast-paced environment
IT Digital Workspace Support employer: FBI &TMT
As an employer, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our IT Digital Workspace Support role offers the opportunity to engage with diverse teams, enhance your skills through tailored training programmes, and contribute to meaningful initiatives that improve productivity across the organisation. Located in a vibrant area, we provide a dynamic environment where innovation thrives, ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Digital Workspace Support
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their latest projects, and see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can translate your skills into practical solutions for the role, especially around IT tools and user support.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have. This not only shows your enthusiasm but could also give you insider info that sets you apart.
✨Tip Number 4
When you apply, make sure to do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values user experience and effective IT solutions.
We think you need these skills to ace IT Digital Workspace Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with IT tools and user support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves translating tech jargon into simple terms, it’s crucial to demonstrate your ability to communicate effectively. Use clear language in your application and provide examples of how you've made complex concepts easy for others to understand.
Highlight Your Training Experience:If you’ve delivered training or created learning materials before, make sure to mention it! We’re looking for someone who can support our training initiatives, so any experience in this area will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at FBI &TMT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 tools like Teams, SharePoint, and Outlook. Be ready to discuss how you've used these tools in past roles and how they can improve productivity and user experience.
✨Showcase Your Training Skills
Prepare examples of any training or support you've delivered in the past. Think about how you can explain complex IT concepts in a simple way, as this is key for the role. Bring along any materials you've created, like guides or videos, to demonstrate your capability.
✨Engage with Stakeholders
Be ready to talk about how you've built relationships with users and teams in previous positions. Highlight any feedback mechanisms you've implemented to gather insights on IT tools and services, as this shows your proactive approach to user engagement.
✨Emphasise Continuous Improvement
Discuss how you've tracked metrics related to training participation and user feedback in your past roles. Share examples of how you've used this data to improve training content or user experience, showcasing your commitment to continuous improvement.
