Front Office Systems & Devices Manager

Front Office Systems & Devices Manager

Full-Time 45000 - 55000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and improve customer-facing systems and devices in public transport.
  • Company: Join a major public transport programme with a focus on innovation.
  • Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
  • Other info: Dynamic role with a chance to shape the future of public transport.
  • Why this job: Make a real difference in enhancing passenger experiences with cutting-edge technology.
  • Qualifications: Experience in operational technology and strong problem-solving skills.

The predicted salary is between 45000 - 55000 £ per year.

We are seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology, including ticketing systems, validators, gates, kiosks, and other passenger-facing devices.

Front Office Systems & Devices Manager employer: FBI &TMT

FBI & TMT is an exceptional employer that fosters a dynamic and innovative work culture, perfect for professionals seeking to make a significant impact in the tech industry. With opportunities for growth and collaboration on cutting-edge projects, employees benefit from a flexible remote working environment complemented by occasional engagement at our London office. We prioritise employee development and offer competitive compensation, making this role not just a job, but a meaningful career path.

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Contact Details:

FBI &TMT Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Front Office Systems & Devices Manager

Connect with Local Logistic Groups

Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.

Get Behind the Wheel of Job Boards

Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!

Leverage Internships & Graduate Schemes

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Apply Directly with Us!

When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FBI &TMT. Every application gets us one step closer to landing that full-time gig!

We think you need these skills to ace Front Office Systems & Devices Manager

Operational Performance Management
Customer-Facing Systems Knowledge
Field Devices Management
Continuous Improvement
Ticketing Systems Expertise
Technical Support Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FBI &TMT, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!

Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.

Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FBI &TMT and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.

Research and Reflect:Before you hit 'submit,' spend some time digging into FBI &TMT. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!

How to prepare for a job interview at FBI &TMT

Know Your Logistics Basics

Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.

Prepare for Scenario-Based Questions

In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.

Highlight Your Teamwork Experience

Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FBI &TMT.

Show Off Your Attention to Detail

In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FBI &TMT.