At a Glance
- Tasks: Provide essential IT support and ensure smooth operations for users.
- Company: Global engineering consultancy with a strong support team.
- Benefits: Competitive pay, opportunities for travel, and hands-on experience.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support, customer service skills, and A+ Certification.
The predicted salary is between 31500 - 38500 £ per year.
Our client, a global engineering consultancy, is currently seeking an IT Support Analyst to join their global support team on a contract basis.
Key
Responsibilities: Provide critical IT support to business users, ensuring smooth operational activities.
Configure and upgrade desktop hardware and software installations.
Monitor systems and manage PC deployments.
Resolve Service Desk requests and incidents using the Service Now ticketing management system.
Diagnose and fix hardware and software problems.
Collaborate with third-party maintenance engineers when necessary.
Potentially report for emergency duties outside of normal office hours.
Support other offices through business trips when required.
Job
Requirements: Proven experience in an IT support role involving extensive customer support, both remotely and in-person.
Comprehensive understanding of Windows Environment and extensive experience with MS Office Suite.
A+ Certification.
Ability to travel and pass a driving record review.
Excellent customer service skills.
Strong technical expertise, curiosity, creativity, and ability to multi-task in a fast-paced environment.
Preferred
Qualifications: Bachelor's degree in Information Technology.
Experience with Service Now or related ticketing management syst...
IT Support Analyst in Edinburgh employer: FBI &TMT
FBI & TMT is an exceptional employer that fosters a dynamic and innovative work culture, perfect for professionals seeking to make a significant impact in the tech industry. With opportunities for growth and collaboration on cutting-edge projects, employees benefit from a flexible remote working environment complemented by occasional engagement at our London office. We prioritise employee development and offer competitive compensation, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Edinburgh
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at FBI &TMT that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst in Edinburgh
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at FBI &TMT, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at FBI &TMT can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at FBI &TMT will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at FBI &TMT
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at FBI &TMT. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at FBI &TMT.
