Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through various channels and resolve their queries.
- Company: Join a top player in the tech industry, known for innovation and excellence.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Be part of a fast-paced environment where your contributions make a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: This is a contract role, perfect for students looking to gain experience.
The predicted salary is between 21600 - 36000 £ per year.
Our client, a leading player in the technology sector, is currently seeking a Customer Service Representative to join their team on a contract basis. This role focuses on supply chain customer service within a dynamic and fast-paced environment.
Key Responsibilities:
- Responding to customer queries via phone, email, chat, and post
- Providing customers with information relating to the programme
Customer Service Representative employer: FBI &TMT
Contact Detail:
FBI &TMT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the technology sector and the specific products or services offered by our client. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries through various channels like phone, email, and chat. Being able to articulate your thoughts clearly and empathetically is crucial in a customer service role.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks or handled high-pressure situations. This will highlight your adaptability and resilience.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight relevant experience in supply chain customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how your skills align with the requirements of the position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at FBI &TMT
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to discuss how you've handled difficult customers or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will reflect your capability to handle customer queries effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training processes, or performance metrics. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
