At a Glance
- Tasks: Support and enhance applications like SharePoint, .NET, and Java while resolving user issues.
- Company: Join a global Applications Centre of Excellence team with a focus on innovation.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and involvement in diverse projects.
- Why this job: Make a real impact by improving system performance and supporting exciting projects.
- Qualifications: Degree in IT or equivalent experience, strong troubleshooting, and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an Application Support Analyst to join a global Applications Centre of Excellence team, initially supporting SharePoint, .NET, and Java applications, along with associated platforms such as MSSQL. This role offers the opportunity to broaden your technical skillset across a diverse application landscape while contributing to both operational support and project-based initiatives. Reporting to the Technical Architect, you will provide day-to-day support to end users, resolving issues and improving system performance. You will also play an active role in system enhancements, upgrades, and implementations, working closely with technical and business stakeholders throughout the full project lifecycle—from testing and deployment to post-implementation support. Strong communication skills are essential, as you will translate technical concepts into clear, actionable guidance for users and stakeholders.
Key Responsibilities
- Monitor the helpdesk system and respond to tickets in line with agreed SLAs
- Resolve Tier 2 incidents and manage escalations to Tier 3
- Perform regular system health checks and proactively address potential issues
- Investigate recurring problems and implement long-term solutions
- Collaborate with IT and business teams to provide technical support and guidance
- Maintain documentation, knowledge base articles, and support procedures
- Support application releases, patches, and upgrades, including testing and validation
- Contribute to continuous improvement initiatives (process, automation, standardisation)
- Participate in projects such as enhancements, migrations, and new implementations
- Assist with user acceptance testing (UAT)
- Communicate clearly with users, simplifying technical issues where needed
- Ensure compliance with IT governance and security standards
Key Skills & Experience
- Degree in IT or equivalent experience in application support
- Strong troubleshooting skills with a track record of resolving complex issues
- Excellent written and verbal communication skills
- Ability to manage multiple priorities while meeting SLAs and KPIs
- Experience with ITSM tools (e.g., ticket management systems)
- Fluent in English
Application Support Analyst - 12 month FTC in Crawley employer: FBI &TMT
Join a dynamic global Applications Centre of Excellence team as an Application Support Analyst, where you will not only enhance your technical skills across a diverse application landscape but also contribute to meaningful projects that drive operational excellence. Our collaborative work culture fosters continuous improvement and innovation, providing ample opportunities for professional growth and development. Located in a vibrant environment, we offer a supportive atmosphere that values clear communication and teamwork, making it an excellent place for those seeking a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - 12 month FTC in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about SharePoint, .NET, and Java applications. We want you to shine when discussing how you’ve resolved complex issues in the past!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you’ve tackled Tier 2 incidents or improved system performance. We love hearing about your proactive approach to challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our global Applications Centre of Excellence team.
We think you need these skills to ace Application Support Analyst - 12 month FTC in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with SharePoint, .NET, and Java applications, and don’t forget to mention any relevant troubleshooting skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your skills align with our needs. Keep it concise but engaging – we love a good story that showcases your journey.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and straightforward language, and avoid jargon where possible. We want to see how you can translate technical concepts into user-friendly guidance!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be one step closer to joining our global Applications Centre of Excellence team!
How to prepare for a job interview at FBI &TMT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SharePoint, .NET, and Java applications. Be ready to discuss how you've supported these technologies in the past, and think of specific examples where you've resolved issues or improved performance.
✨Show Off Your Troubleshooting Skills
Prepare to talk about complex problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong troubleshooting skills and how they align with the role's requirements.
✨Communicate Like a Pro
Since strong communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of ways to translate jargon into clear guidance for users.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle multiple priorities and meet SLAs. Think of scenarios where you've had to manage competing demands and how you ensured compliance with IT governance and security standards.
